ISO certification and business performance: empirical findings of Indian SMEs

Chetankumar M. Sedani and Ramesh R. Lakhe

International Journal of Business Excellence, 2011, vol. 4, issue 6, 715-730

Abstract: India has emerged as one of the top ten countries in recent years to become fourth-largest manufacturing economy of the world. Both ISO 9000 and TQM have played the major role in building and developing the Indian economy. Literature indicates that in the past, several scholars have looked upon the issue of ISO certification in relation to business performance and continual improvement. The present paper has incorporated the length of time with ISO certification to investigate the relationship with business performance. The investigation and findings of this study will provide the useful information to several quality practitioners dealing in continual improvement through ISO certification in SMEs.

Keywords: ISO 9000; business performance; business excellence; total quality management; TQM; India; quality certification; India; ISO certification; continuous improvement; SMEs; small and medium-sized enterprises. (search for similar items in EconPapers)
Date: 2011
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Citations: View citations in EconPapers (1)

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