The harmonisation of the suggestion scheme in an international industrial enterprise

Pekka Tervonen, Harri Haapasalo and Juha-Matti Helisten

International Journal of Business Excellence, 2012, vol. 5, issue 6, 599-619

Abstract: The objective of this study was to create a harmonised operating model for the suggestion scheme of an international industrial enterprise. A constructive research approach was used in this research. The cornerstones of a successful suggestion scheme are the swift and equal evaluation of the suggestions, encouraging rewards, recognition, and feedback. A supportive organisational culture will make it easier for the suggestion scheme to succeed. The support of the management is crucial for the activities. The management must allocate resources to such activities as, for example, the training of personnel, the maintenance and promotion of the suggestion scheme's transparency, and the implementation of suggestions. It is even imperative that the management require results from the suggestion scheme, so that the activities can be continuously improved upon.

Keywords: continuous improvement; suggestion schemes; reward; recognition; feedback; organisational culture; employee involvement. (search for similar items in EconPapers)
Date: 2012
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=49537 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbexc:v:5:y:2012:i:6:p:599-619

Access Statistics for this article

More articles in International Journal of Business Excellence from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().