ICT and banking - is it a rejuvenating combination? A diagnostic analysis

P.R.S. Sarma, M. Subramanyam and V.R. Pramod

International Journal of Business Excellence, 2013, vol. 6, issue 2, 231-249

Abstract: In the recent past, all the industries have undergone a sea change with the advent and adoption of 3rd arm of technology, i.e., information and communication technologies (ICTs). Particularly in the case of banking industry, the personal banking has become dearer to the customers with the advent and usage of ICTs. Banking has moved from 'banking-in-person' to 'net-banking' to 'mobile banking' and over to 'virtual banking'. In this present scenario, spending of increasing amounts of capital on by several banks is on upward paths. This aspect along with the benefits derived by the banks with the usage of ICTs has made ways to understand the relationship between investments in ICT and select dimensions of productivity of banks. This study attempts to look into the relationship between investment in ICT systems and the over all usage of ICTs and resulting levels of select dimensions of productivity. For this research, the impact of commitment from the Apex management is also studied. The experimental/observational domain of the study is limited to banks where in ICT infrastructure for select dimensions of usage.

Keywords: ICT; information and communication technology; information technology; banking industry; operational flexibility; interpretive structural modelling; ISM; bank productivity; e-banking; m-banking; electronic banking; mobile banking; online banking; virtual banking; banks. (search for similar items in EconPapers)
Date: 2013
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