Benchmarking: success producer or failure preventer?

Dana M. Johnson and Nada R. Sanders

International Journal of Business Excellence, 2013, vol. 6, issue 3, 331-347

Abstract: Research on benchmarking has been extensive. It has not addressed the issue of how benchmarking impacts the capabilities or performance of firms. Benchmarking efforts may lead to either failure preventing or success producing capabilities. As firm capabilities evolve over time, it is critical to understand when benchmarking discoveries and eventual process changes, become success producers. A failure preventer may result from a firm using benchmarking practises to 'stay in the game' or status quo, merely maintaining their existence and resulting in efficiency as opposed to effectiveness. In this study, we relate research on operational strategy, capabilities, and firm performance to extend Varadarajan's research in the context of benchmarking in order to specifically identify when benchmarking is a success producer, leading to capabilities that result in a sustainable, competitive advantage. We develop a conceptual framework to demonstrate these linkages.

Keywords: benchmarking; conceptual modelling; operations strategy; capability; performance measurement; success producers; failure preventers; firm performance. (search for similar items in EconPapers)
Date: 2013
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=53617 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbexc:v:6:y:2013:i:3:p:331-347

Access Statistics for this article

More articles in International Journal of Business Excellence from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().