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Managers as workplace learning facilitators

Anoush Margaryan, Colin Milligan and Allison Littlejohn

International Journal of Human Resources Development and Management, 2013, vol. 13, issue 2/3, 206-223

Abstract: This exploratory, interview-based study (n = 29) elicits activities carried out by managers in support of employees' learning and surfaces similarities and differences in the ways these activities are perceived by novice, experienced and mid-career workers. Analysis suggests that managers provide a wide variety of types of learning support, ranging from hands-on support on operational issues, structuring individual development programmes and advice on learning opportunities, to coaching, career advice, counselling and being a role model. The perceptions of novice, experienced and mid-career professionals are compared and contrasted, tentative patterns identified and a typology of managers' learning facilitation activities proposed. The results suggest that to enable managers to facilitate workplace learning effectively, a broader range of competences and skills should be considered when training managers.

Keywords: workplace learning; managers; learning facilitation; managerial facilitation; typology; employee learning; learning facilitators; learning support; competences; skills. (search for similar items in EconPapers)
Date: 2013
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