Economics at your fingertips  

The impact of work culture on employee satisfaction - empirical evidence from the Indian banking sector

Santosh Dev and Santoshi Sengupta

International Journal of Human Resources Development and Management, 2017, vol. 17, issue 3/4, 230-246

Abstract: The purpose of this paper is to examine the relationship between work culture and employee satisfaction and to gauge the impact of work culture on employee satisfaction in the banking industry in India. A 37-item questionnaire was filled by 661 bank employees and was empirically tested. Nine dimensions of work culture and two dimensions of employee satisfaction emerged from factor analysis. Work culture showed a positive significant correlation with most of the dimensions of employee satisfaction implying that as the work culture became stronger, the employee satisfaction also increased. Further, regression analysis proved that disciplined and enterprising culture, meritorious culture, innovative and participative culture, affinity with the organisation, performance norms and empowerment from the work culture dimensions and age and income from the demographic characteristics emerged as determinants of employee satisfaction in Indian banks.

Keywords: India; banks; work culture; employee satisfaction; demographics; organisational culture; motivation; customer service. (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations Track citations by RSS feed

Downloads: (external link) (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

Access Statistics for this article

More articles in International Journal of Human Resources Development and Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Carmel O'Grady ().

Page updated 2018-05-21
Handle: RePEc:ids:ijhrdm:v:17:y:2017:i:3/4:p:230-246