Stakeholder involvement in intellectual capital system implementation for long-term competitiveness development of SMEs in Thailand

Soontarin Nupap, Nopasit Chakpitak, Gilles Neubert and Yuthana Tra-ngarn

International Journal of Innovation and Learning, 2016, vol. 20, issue 3, 328-346

Abstract: Small and medium-sized enterprises (SMEs) have been recognised on their contribution to national economic growth. A significant number of SMEs had difficulties surviving after the 2007 economic crisis and during an intensive competition in the global market. The implementation of an intellectual capital (IC) system supported with stakeholder involvement contributes to the SMEs in long-term competitiveness development. In this work, we have implemented the IC system based on the process model and the Skandia navigator model. The proposed IC system is the integration of joint application development, business plan, and customer relationship management on three selected SMEs in Thailand emphasising on enhancing stakeholder involvement. The significant achievement in IC categories in human, financial, and customer prospects has been addressed.

Keywords: small and medium-sized enterprises; SMEs; economic growth; economic crisis; Thailand; long-term competitiveness; stakeholder involvement; intellectual capital; organisational strategy; process modelling; Skandia navigator model; joint application development; JAD; business plans; customer relationship management; CRM. (search for similar items in EconPapers)
Date: 2016
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://www.inderscience.com/link.php?id=79070 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijilea:v:20:y:2016:i:3:p:328-346

Access Statistics for this article

More articles in International Journal of Innovation and Learning from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().