Influence of job dissatisfaction on recent raise of employee turnover intention in UAE banks: a mixed-methods approach

Hamad Alqubati, Christopher Dixon and Chowdhury Hossan

International Journal of Innovation and Learning, 2019, vol. 26, issue 2, 155-176

Abstract: Statistics between 2011 and 2014 reveal that the ratio of UAE nationals in the banking sector has decreased from 35% to 34% despite growth in the sector. This study intends to focus on and identify the factors affecting the turnover among UAE nationals in the banking sector using qual-quant mixed methods approach. The estimated betas reveal that the cost of leaving a job, after service benefits, the financial benefits, the peer-to-peer and leader-employee relationship, and the career growth prospects significantly affect turnover intention. Further, financial benefits, after-service benefits are the most important variables affecting job satisfaction and organisational commitment. In addition, the qualitative analysis suggests that work overload and stress affect job satisfaction. The present paper enhances the rigour and validity of the data and findings by using a mixed methods approach. Findings of the paper call for a review of current managerial practices in the UAE banking sector.

Keywords: mixed method approach; regression analysis; organisational commitment; job satisfaction; turnover intention; banking sector; emiratisation; after-service benefits; government policies; perceived organisational support; social exchange theory. (search for similar items in EconPapers)
Date: 2019
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=101276 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijilea:v:26:y:2019:i:2:p:155-176

Access Statistics for this article

More articles in International Journal of Innovation and Learning from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().