A study on organisational support policies, HRM practices, and organisational performance: evidence from logistics firms in Vietnam

Pham Thi Thuy Dung

International Journal of Innovation and Learning, 2024, vol. 35, issue 4, 459-481

Abstract: The study aims to explore the relationship between HRM practices, knowledge sharing (KS), organisational performance (OP), and organisational support policies (OSP) based on the social exchange theory. The logistics managers who were willing to assist distributed 799 questionnaires to employees with at least one year of work experience. The survey yielded 610 valid responses, with a 76% response rate. According to research findings: 1) employees engaged in KS more frequently when logistics firms had better HRM practices; 2) logistics firms that have better HRM systems become more innovative organisations with high performance; 3) HRM practices were strengthened by employees' OSP. A strategic approach to HRM can be derived from research results. Through team interactions and sharing, knowledge can be developed, and employees can become more innovative. In addition, employees' KS can be reinforced by OSP.

Keywords: support policy; HRM; practices; organisation; performance; logistics; Vietnam. (search for similar items in EconPapers)
Date: 2024
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