A study on employees' knowledge-sharing behaviour evidence from logistics firms in Vietnam

Hoang Phung Nguyen Bach, Quang Dung Truong and Nam Tien Duong

International Journal of Innovation and Learning, 2024, vol. 35, issue 4, 482-509

Abstract: Knowledge sharing (KS) has been an essential part of logistics systems. Besides, the advancement of mobile devices and virtual communities has changed how information and working behaviours are processed and promoted KS activities in logistic firms. Therefore, with the integration of three theories, including social influence, technology acceptance model, and social cognition, this study aims to explore the antecedents of mobilised KS intention and behaviour and to make a more comprehensive framework for mobilised KS. A structured questionnaire investigated 377 employees in 31 units in logistics firms. The study found that social influence factors were positively related to the mobilised KS intention, and KS intention was also positively associated with KS behaviour. However, technology trust has a moderating effect on the relationship between mobilised KS intention and behaviour. This study's novelty is integrating the antecedents of mobilised KS intention and behaviour into three theories.

Keywords: knowledge sharing; logistics; behaviours; intentions; technology; Vietnam. (search for similar items in EconPapers)
Date: 2024
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