Innovation through Information Technology (IT) enabled Business Process Management (BPM): a review of key issues

Majed Al-Mashari

International Journal of Innovation and Learning, 2006, vol. 3, issue 4, 403-415

Abstract: This paper presents an holistic review of Business Process Management (BPM). It reviews the definitions of BPM, its philosophies, principles and benefits. It then conceptualises the major role of Information Technology (IT) in BPM, and reviews BPM relationship with strategic management and organisational structure. Finally, the paper discusses BPM tools, and BPM-related approaches such as process reengineering and benchmarking.

Keywords: business process management; business process reengineering; BPR; change management; communication; implementation; project management; total quality management; TQM; information technology; benchmarking; innovation. (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijilea:v:3:y:2006:i:4:p:403-415

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