Absorptive capacity and innovative enterprise systems: a two-level framework

Abdelkader Daghfous

International Journal of Innovation and Learning, 2007, vol. 4, issue 1, 60-73

Abstract: The literature on innovation and technological change frequently reminds us that it is very difficult to improve a process that is not well understood. However, a review of past research indicates an implicit consensus that absorptive capacity is a generic organisation-level construct. This paper attempts to present a new conceptualisation of absorptive capacity, which divides absorptive capacity into two distinct levels. The first level represents the firm's general domain-neutral absorptive capacity that its employees/units possess. The second level represents the absorptive capacity in specific areas of knowledge such as customer relationship management, total quality management, knowledge management, including a more extensive discussion of supply chain management.

Keywords: absorptive capacity; innovation; learning; innovative enterprise systems; supply chain management; SCM; customer relationship management; CRM; total quality management; TQM; knowledge management; technological change. (search for similar items in EconPapers)
Date: 2007
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijilea:v:4:y:2007:i:1:p:60-73

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