Multiple dimensions of TQM success in developing countries: an empirical study on Deming Prize winners from India and Thailand

Taddese Fasil and Hiroshi Osada

International Journal of Innovation and Learning, 2011, vol. 9, issue 2, 184-203

Abstract: This paper discusses the multiple dimensions of TQM success in developing countries. The results indicate that TQM promotes sustainable growth under any economic conditions through effects on process techno-innovation and organisational learning. The sustainability is based on TQM's impact on financial and non-financial factors. TQM helps sustainable increase of annual sales, profit and sales profitability. Some of the factors for effectiveness include quality, productivity, delivery, safety, moral, NPD system, knowledge creation, technology learning, process reform, customer satisfaction and employee satisfaction. This implies companies in developing countries can be benefited from TQM programmes in terms of financial and non-financial performance.

Keywords: Deming Prize; sustainable growth; process techno-innovation; organisational learning; innovation; learning; total quality management; TQM; India; Thailand; developing countries; economic development. (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://www.inderscience.com/link.php?id=38543 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijilea:v:9:y:2011:i:2:p:184-203

Access Statistics for this article

More articles in International Journal of Innovation and Learning from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().