Organisational learning and knowledge creation research: a hotel typologies according to the manager perceptions

María Soledad Celemín-Pedroche, Miroslava Kostova Karaboytcheva, Luis Rubio-Andrada and José Miguel Rodríguez-Antón

International Journal of Knowledge and Learning, 2020, vol. 13, issue 2, 123-145

Abstract: This study aims to analyse the relationship between organisational learning and organisational performance, establishing a typology of hotels that give origin of a series of competitive advantages linked to the organisational learning process and deepening the knowledge creation model. In order to achieve the results, a questionnaire has been distributed among the hotel establishments in the Community of Valencia in Spain, performing both an exploratory factorial analysis and a cluster analysis. The results show that hotels which facilitate more organisational learning gain more clients' loyalty and that outsourcing is the most used process by hotels that are related to the knowledge creation. The study has only been applied in the Valencian Community and the information collected comes from the perceptions of senior managers of hotel establishments. Considering the achieved results, it is recommendable that hotels learn from customers' expectations during their stays.

Keywords: organisational learning; knowledge creation; organisational performance; hotels; contingent factors. (search for similar items in EconPapers)
Date: 2020
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=106649 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijklea:v:13:y:2020:i:2:p:123-145

Access Statistics for this article

More articles in International Journal of Knowledge and Learning from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().