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Islamic banking: a study of customer satisfaction and preferences in non-Islamic countries

Omar Masood, Bora Aktan and Qazi Awais Amin

International Journal of Monetary Economics and Finance, 2009, vol. 2, issue 3/4, 261-285

Abstract: The analysis of their responses revealed a certain degree of satisfaction of many of the Islamic bank's facilities and products. The respondents expressed their dissatisfaction with some of the Islamic bank's services. Although the respondents indicated that they are aware of a number of specific Islamic financial products like Murabaha, Musharaka and Mudaraba, they show that they do not deal with them.

Keywords: Islamic banking; customer requirements; customer satisfaction; Islamic finance; customer preferences; Murabaha; Musharaka; Mudaraba. (search for similar items in EconPapers)
Date: 2009
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Handle: RePEc:ids:ijmefi:v:2:y:2009:i:3/4:p:261-285