Labour productivity improvement under the impact of total quality management practices and innovation: evidence from Vietnam hotel industry

Ha Thu Nguyen, Anh Thi Tu Le, Anh Chi Phan and Huy Khanh Nguyen

International Journal of Process Management and Benchmarking, 2025, vol. 19, issue 2, 193-219

Abstract: Labour productivity improvement, the impetus for the development of hotel service, must be assessed with organisational concentration. Different techniques have been implemented to provide an efficient and effective methodology for achieving the goal, including TQM practices and organisational innovation. The author conducted this study (within the scope of hotel service in Danang City, Vietnam with a sample of 122 hotels from one-star to five-star rated ones which concentrate on the relationship among TQM practices, innovation and labour productivity improvement. The analytical process consists of regression and path analysis which indicate that such TQM practices (process management, organisation leadership, technology adoption and sustainable workforce) are found to directly impact organisational innovation and indirectly impact labour productivity improvement. Finally, there are several important implications have been provided for the hotel service.

Keywords: total quality management; TQM; TQM practices; performance improvement; labour productivity; innovation; performance; service; hospitality; Vietnam. (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=143988 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpmbe:v:19:y:2025:i:2:p:193-219

Access Statistics for this article

More articles in International Journal of Process Management and Benchmarking from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().