International Journal of Process Management and Benchmarking

2005 - 2026

From Inderscience Enterprises Ltd
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Volume 23, issue 1, 2026

Beyond survival: optimising microenterprise success in the Indian market pp. 1-24

S. Bharathithasan and K. Sakthi Srinivasan

A post-pandemic study on the influence of the rewards system and employee satisfaction on employees' retention in the IT sector: a mediated-moderation analysis pp. 25-62

S. Sharmeen Mehak and H. Moideen Batcha

Exploring green FinTech innovation as a promising area for future research: a detailed analysis of the intersection between green finance and FinTech using bibliometric methods pp. 63-109

Varun Kesavan and Aruna Polisetty

A survey on recent trends of green queueing inventory system (2000-2023) pp. 110-138

J. Deepika, K. Rangarajan and P. Rajadurai

Volume 22, issue 4, 2026

A data-driven approach to unlocking the potential of equity mutual funds for retail investors: an analysis based on expert insights pp. 401-427

Senthil Arasu Balasubramanian, Rajesh Jeyaprakash and G. Citybabu

Using process mining and business process redesign to improve software development process pp. 428-450

Seyed Hossein Siadat and Hamed Rouhani

Role of environmental dynamism, environmental competitiveness, and organisational leadership in enhancing organisational effectiveness pp. 451-462

Subhamitra Nayak, Mousumi Panda and Lakshmi Prasad Panda

Virtual influencers' endorsement towards tourist response and intention: an examination using multi method approach pp. 463-485

S. Thilagavathy and K. Abdus Samad

Retrospection of green investment intentions research landscape using bibliometric analysis pp. 486-509

Prabhakar Singh Tomar, Prashant Trivedi, Vaishali Chandwani and Prakash Narain Pandey

Impact of online reviews and celebrity endorsement on the brand reputation of healthcare services: evidence from India pp. 510-537

Saifuddin Ahmad, Ved Srivastava, Raj Kumar Mishra and Yusuf Kamal

Volume 22, issue 3, 2026

Examining and validating the potential factors of knowledge management in Indian IT industries pp. 267-288

Sreekumar, Smruti Rekha Behera and Rohita Kumar Mishra

The efficiency measurement of Indian police stations using data envelopment analysis pp. 289-306

Anjali Sonkariya and Shiv Prasad Yadav

Exploring digital banking dynamics: insights into shaping behavioural intentions in the Indian banking sphere pp. 307-339

Sagarika Mohanty, Jitendra Mohanty, Sudhansu Sekhar Nanda, Manoranjan Dash, Kamalakanta Muduli and Adimuthu Ramasamy

Analysing the technological foundations shaping the structural features of supply chain networks in the Bangladeshi ready-made garment industry pp. 340-360

Rubel Amin, Gagandeep Kaur, Bijay Prasad Kushwaha, Rajendra Lamsal, Mohd Shukri Ab Yajid and Jayant Jagtap

The role of TQM practice on innovation and healthcare performance pp. 361-377

Berhanu Tolosa and Daniel Kitaw

Examining the drivers and deterrents of mobile wallet adoption among rural consumers pp. 378-399

Archana Kumari, Deepa Kumari, Bhagawan Chandra Sinha and Vibhuti Narayan Singh

Volume 22, issue 2, 2026

Organisational disruptions impacting process management of startup businesses pp. 139-148

Kishalay Adhikari and Rajeev Kumar Panda

Retrospection of online reviews research landscape: foundation, current trends and future research directions pp. 149-173

Mohd. Yaseen Khan, Archana Kumari, Yamini Pandey and Matloob Hasan

Assessing manufacturing threats in aero engine components: disc and blades pp. 174-198

Shivam Gupta, Somesh Kumar Sharma, Sunand Kumar and Vikram Singh

State of the art in entrepreneurial intention research: contemporary research and future research directions pp. 199-218

A. Stuwart Anton and J. Paul Mansingh

Financial literacy and decision making: benchmarking a millennial's investment preference pp. 219-242

Satyakama Mishra, Manidatta Ray and Siddharth Misra

Human-machine Interaction in agriculture: examining the impact of artificial intelligence on behavioural dimensions pp. 243-266

W. Shabeena Shah, Sulphey Mohammed Ismail Manakkattil, Anees Fathima Mohamed Ibrahim and A. Nishath Sultana

Volume 22, issue 1, 2026

Empirical investigation of purchase intentions of national and expatriate consumers: evidence from the emerging economies pp. 1-22

A.M. Sakkthivel

Mapping the terrain of HRM practices: a bibliometric expedition and future research propositions pp. 23-50

J. Darathi and Madhumita Das

The sustainability mindset with Blockchain technology in Industry 5.0: towards a framework for sustainable supply chain management pp. 51-76

Molk Oukili Garti, Jabir Arif, Fouad Jawab, Ashutosh Samadhiya, Anil Kumar and Fatima Zahra Benbrahim

HR practices and organisational citizenship behaviour: streamlining the process pp. 77-91

Piyusa Kumar Mohanty, K.N. Rao and Santanu Kumar Das

Sustainable inventory optimisation: balancing demand dynamics with eco-friendly packaging and carbon emission constraints pp. 92-121

Manoj Kumar Sharma, Pragati Bhardwaj, Shubham Bhushan and Shalu Choudhary

Navigating entrepreneurial success: emotional intelligence and its mediating link to psychological capital pp. 122-137

K. Sumathi and Prabir Chandra Padhy

Volume 21, issue 4, 2025

Assessing NAAC readiness: a comprehensive self-assessment model for higher educational institutions pp. 401-433

A. John William, M. Suresh and Nagamani Subramanian

A study on investors' investment attitude towards selected investment decisions reference to Chennai City pp. 434-456

Prabu Anbalagan and Gajendran Arumugam

Examining the effect of workforce agility on innovative organisational practices of Generation Y and Z workers: the moderating effect of employee generation pp. 457-476

S. Yuvasree and P.S. Rajeswari

Past, present and future of virtual reality research landscape in tourism and hospitality using bibliometric analysis pp. 477-498

Bhavna Agarwal, Sunita Singhal, Ashok Kumar, Bhoopendra Bharti and Sohail Yasin Ahmad

Predictive power of ensemble learning in audit qualifications: insights from Indian firms pp. 499-537

T. Shahana, Vilvanathan Lavanya and Aamir Rashid Bhat

Volume 21, issue 3, 2025

Optimising sustainable inventory management: incorporating advertising, time, price-dependent demand and preservation technology investment with carbon emissions in non-vanishing inventory scenarios pp. 279-321

Manoj Kumar Sharma, Priyanshi Negi, Kanika and Shalu Choudhary

Impact of artificial intelligence on innovative work behaviour of employees pp. 322-341

Niranjan Rajpurohit, Dipti Sharma, Dharmendra Kumar Sharma and Tina Jain

Exploring entrepreneurial marketing theory in the context of SME innovation: a theoretical review and scientometric approach pp. 342-367

R. Manigandan, J. Naga Venkata Raghuram, Sailatha Karpurapu, K. Geetha and Keerthi Jain

Comparative study of benchmarking models for higher education institutions pp. 368-400

Geo Kuruvila George, Georgy P. Kurien, Ramakrishnan Natarajan and Sreerengan V.R. Nair

Volume 21, issue 2, 2025

A framework for mapping SCM factors in healthcare industries for the development of sustainable strategies: PCIA approach for decision-making pp. 149-171

Somnath Singroul, Atul Kumar Sahu, Sanju Kumar Nishad, Sachin Akoji Meshram and Anurag Singh

Conversational AI chatbots research: unveiling evolutionary trends and thematic clusters using bibliometric analysis pp. 172-196

Akshara Prasanna and Bijay Prasad Kushwaha

Does workplace bullying influence employee performance? Examining moderating effects of emotional intelligence in academic institutions pp. 197-217

Somya Gaur and Sandhya Sinha

Unlocking India's mobile wallet potential: identifying and prioritising key sustainable growth catalysts using best worst method pp. 218-230

Ashwarya Kapoor, Rajiv Sindwani and Manisha Goel

Process-oriented digital maturity assessment and how digital maturity influences business performance in the manufacturing industry pp. 231-261

Anna-Maria Wassermann and Dominique Futterer

Analysing the impact of financial literacy on investment decision-making: an inclusive study of investors pp. 262-278

Ranganathan Venkatesan

Volume 21, issue 1, 2025

Cost analysis of predictive maintenance in a failure-prone two-stage service retrial queue with orbital search pp. 1-29

R. Poornima and K. Kirupa

Framework for benchmarking the development process using fuzzy hybrid QFD pp. 30-42

Pravin Kumar Mishra, Shashank Chandra and Tarun Soota

Ethical culture, employee ethical behaviour and customer perceived ethicality in banking industry: a multiple mediation model pp. 43-63

Swati Soni, Gunjan Sharma, Priyansh Singh Yadav, Sanjeet Singh, Rajveer Singh Thakur, Umang Sharma and Ahmed Alkhayyat

An integrated approach of fuzzy COPRAS and CoCoSo methods for analysing the performance of manufacturing industries in North India pp. 64-83

Rajdeep Singh

Retrospection of guest experience research landscape in the hospitality industry using bibliometric analysis pp. 84-105

Deepika Reddy, Veer P. Gangwar and Raj Kumar Singh

Digital frontier as the predictor of buying intention: a recursive model approach pp. 106-123

Saket Ranjan Praveer, Naveen Kumar Ranganathan, John William Arokiasamy and Pavithra Rajendran

Industrial automation frameworks: a review of constraints and factors in international small-medium enterprises and implications in Malaysian SMEs pp. 124-147

Yoon Yeung Chin, Joshua Prakash and Sze Wei Khoo