Examining and validating the potential factors of knowledge management in Indian IT industries

Sreekumar, Smruti Rekha Behera and Rohita Kumar Mishra

International Journal of Process Management and Benchmarking, 2026, vol. 22, issue 3, 267-288

Abstract: Effective knowledge management has become essential for organisational success in the dynamic information technology (IT) landscape. This study tries to confirm the elements that, contribute to effective knowledge management practices. A structured survey questionnaire was administered to a diverse sample of Indian IT professionals, ranging from software developers to project managers, to capture their insights into knowledge management practices in their respective organisations. A total of 343 responses were collected of which 320 responses complete in all forms were used for the study. The study uses factor analysis to identify the important dimensions of knowledge management from Indian IT professionals' perspective. The study identifies three dimensions of knowledge management which influences the KM practices in the Indian IT sector. The factors identified are knowledge creation, knowledge sharing and knowledge storage. Confirmatory factor analysis (CFA) method is used to verify the factor structure of a set of observed variables.

Keywords: knowledge management; KM; knowledge creation; knowledge storage; knowledge sharing; confirmatory factor analysis; CFA. (search for similar items in EconPapers)
Date: 2026
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