A post-pandemic study on the influence of the rewards system and employee satisfaction on employees' retention in the IT sector: a mediated-moderation analysis

S. Sharmeen Mehak and H. Moideen Batcha

International Journal of Process Management and Benchmarking, 2026, vol. 23, issue 1, 25-62

Abstract: Recruiting and retaining talented employees remains a formidable challenge for many IT companies. Providing rewards for existing and potential employees is one of the companies' most important developmental activities, as such systems encourage employee engagement and productivity. As a result, this study investigates the complex interplay between reward systems, employee satisfaction, performance, and perceived organisational support, identifying the key factors that predict employee retention and inform the development of effective retention strategies. This study collected primary data from 380 employees working in the IT sector in South India using an online questionnaire. It was analysed using descriptive statistics, CFA, and SEM. The study's findings indicate a significant relationship between employee performance and retention, as well as some of the reward factors used in the study. According to the research, firms should implement a better reward system, improve employee satisfaction, and provide more support to increase employee productivity and retention.

Keywords: reward system; employee satisfaction; employee performance; employee retention; perceived organisational support; POS; IT sector. (search for similar items in EconPapers)
Date: 2026
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