International Journal of Process Management and Benchmarking

2005 - 2025

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Volume 14, issue 4, 2023

Multi-response optimisation of machining parameters in WEDM using hybrid desirability-based TOPSIS concept pp. 439-459

Bikash Ranjan Moharana, Kasinath Das Mohapatra, Kamalakanta Muduli, Dillip Kumar Biswal and Tapas Kumar Moharana

Selection of fighter aircraft by using multi attributes decision making methods pp. 460-477

Kunal Sanjiv Rajurkar, Sanket Purushottam Khade, Onkar Madhav Sawant, Mangesh Pralhad Dobe and Avinash Gulabrao Kamble

Effect of graphene reinforcement on the mechanical characteristics and machining performance of aluminium metal matrix composite pp. 478-507

Manojit Das, Soumya Ranjan Parimanik, Trupti Ranjan Mahapatra and Debadutta Mishra

Implementation framework for cellular manufacturing system using BWM multi-criteria decision making pp. 508-529

Jeyaraju Jayaprakash, E. Madhavan Pillai, Vikrant Sharma and Mukesh Kumar

Evaluation of effective parameters for green manufacturing implementation: case studies in an Indian manufacturing industries pp. 530-543

Jasvinder Singh, Chandan Deep Singh and Dharmpal Deepak

A principal component analysis for barriers to cellular manufacturing system implementation in manufacturing industries pp. 544-557

Vikrant Sharma

Assessment of musculoskeletal disorder in food service industry in emerging economies pp. 558-580

Kamalakanta Muduli, Shoeb Ahmed Syed, Venkata P. Kommula, Bikash Ranjan Moharana and Bikash Chandra Behera

Volume 14, issue 3, 2023

An integrated robust optimisation approach to closed-loop supply chain network design under uncertainty: the case of the auto glass industry pp. 285-310

Maryam Kolyaei, Adel Azar and Ali Rajabzadeh Ghatari

Employee voice as a mediator between leader-member exchange and creative performance: empirical evidence from the Middle East pp. 311-328

Silva Karkoulian, Kevin Sevag Kertechian, Puzant Balozian and Matthieu Boulos Nahed

Execution measures of a non-Markovian queuing system in avionic communication pp. 329-355

K. Karthikeyan, S. Maragathasundari and P. Manikandan

Impact of knowledge management on accounting information quality in light of electronic publishing at the Jordanian insurance companies pp. 356-377

Ashraf Alrjoub, Ashraf Bataineh and Ibrahem Al Bataineh

Assessment of fit manufacturing readiness in viewpoint of Industry 4.0 using Grey theory approach: a case study pp. 378-399

Suraj Kumar, S. Vinodh, Parthesh Agarwal and Pratyush Kumar Das

Store closure during an economic downturn: a case study in retail pharmacy pp. 400-416

Sanjaya Mayadunne, Elizabeth Sharer and Hari K. Rajagopalan

Prioritising critical success factors of sustainable reverse logistics for e-commerce organisations in India - MCDM approach pp. 417-437

Saloni Chitkara, Saboohi Nasim, Susmi Routray and Sunayana Jain

Volume 14, issue 2, 2023

An investigation towards identifying and analysing the failure factors for the implementation of scrap reduction techniques in Indian SMEs pp. 139-154

Harsimran Singh Sodhi

Impact of COVID-19 on forecasting and aggregate production planning: a case study pp. 155-175

Katelyn Thompson, Johnathan Munn and Hari K. Rajagopalan

Role of Industry 4.0 in manufacturing: an exhaustive literature review and future prospects pp. 176-217

Biswajit Mohapatra, Adarsh Rajpal, Akash Tarasia, Deepak Singhal and Sushanta Tripathy

Supplier relationship management process assessment in food supply chains: an empirical study in coffee supply chains from Peru pp. 218-244

Rajiv Sanchez, Bryan Reyes, Edgar Ramos and Phillip S. Coles

Fuzzy MCDM approach for evaluating the drivers for green manufacturing implementation in Indian manufacturing industries pp. 245-260

Jasvinder Singh, Chandan Deep Singh and Dharmpal Deepak

Demand management process assessment in food supply chains: an empirical study in coffee supply chains from Peru pp. 261-283

Rossana Flores, Eileen Lazaro, Edgar Ramos and Phillip S. Coles

Volume 14, issue 1, 2023

Modelling the factors affecting the QoWL in the employees of manufacturing organisations in India using ISM approach pp. 1-22

Vineet Jain, Puneeta Ajmera and Mohammed Suhaib

Multi echelon fuzzy inventory model for perishable items in a supply chain with imperfect production and exponential demand rate pp. 23-51

S.V. Singh Padiyar, Naveen Bhagat, S.R. Singh and Neha Punetha

Improving the manufacturing process using Industry 4.0 tool: a simulation-based approach pp. 52-83

Marjaneh Alsadat Seyyedrezaei and Mohsen Alvandi

Perceived consumer issues associated with online vehicle purchase decisions pp. 84-107

Alan D. Smith

The ways for reducing food losses in supply chains pp. 108-124

Denis Syromyatnikov, Tatyana Sakulyeva, Marina Ermakova, Gulmira Samiyeva and Rodion Rogulin

A study to identifying the motivational factors for Lean Six Sigma implementation in Indian SMEs pp. 125-138

Harsimran Singh Sodhi

Volume 13, issue 4, 2023

Evaluating mobile wallet acceptance factors using best worst method pp. 449-469

Ashwarya Kapoor, Rajiv Sindwani and Manisha Goel

Developing process mining approach to model the organised processes in a simulated system pp. 470-487

Rasool Sahragard, Reza Kamranrad and Ehsan Mardan

Role of sustainable green development through AMMT in improving performance of manufacturing industries pp. 488-526

Chandan Deep Singh and Harleen Kaur

Assessment framework for lean-sustainable HRM practices pp. 527-552

Nagamani Subramanian and M. Suresh

Case study based MCDM evaluation of manufacturing competency and strategic success pp. 553-570

Chandan Deep Singh

Impact of ERP systems on the internal auditing effectiveness in light of governance mechanisms: evidence from Jordan pp. 571-585

Ashraf Bataineh and Ashraf Alrjoub

Volume 13, issue 3, 2023

Prioritisation of key readiness factors to adopt Industry 4.0 in manufacturing organisations using select MCDM approaches pp. 303-334

Rajesh Attri and Vikas

The roles of demographic attributes on technical design practices: a case of curtain wall systems pp. 335-356

Porferio M. Almerino Jr., Celbert M. Himang, Reylan G. Capuno, Dennis L. Capuyan, Raymond C. Espina, Randy C. Mangubat, Eric R. Villarin, Ramil P. Manguilimotan, Veronica O. Calasang, Angelito L. Marsan, Janneka Fae C. Capuno, Joedel B. Bellete, Dharyll Prince M. Abellana and Lanndon A. Ocampo

Benchmarking COPRAS and TOPSIS approaches for optimisation of FDM process parameters: a case of an automotive component pp. 357-383

P. Ramesh and S. Vinodh

The impact of hyperautomation on business processes in SMEs pp. 384-400

Marek Szelągowski and Justyna Berniak-Woźny

Measuring service quality in Indian automobile aftersales: AutoIND scale pp. 401-422

Munish Pal Singh, Satyendra Kumar Sharma and Udayan Chanda

Efficient response by manufacturing industries towards core technologies, benefits, current status and barriers to implementing Industry 4.0 concept pp. 423-448

Dheeraj Nimawat and B.D. Gidwani

Volume 13, issue 2, 2023

The relationship between HRM practices, innovation, and employee productivity in UAE public sector: a structural equation modelling approach pp. 157-176

Hamad AlDhaheri, Mohd Faiz Hilmi, Anas Abudaqa, Rashed A. Alzahmi and Gouher Ahmed

Modified multi-objective simulated annealing algorithm for scheduling a flow shop production system with setup times pp. 177-211

V. Anjana, M.N. Anish and R. Sridharan

Process mining approach to performance analysis and bottleneck finding in electronic processes (case study: the billing process of hospital services) pp. 212-232

Fatemeh Mohammadi, Saeed Kazempourian and Iman Raeesi Vanani

Maintenance and asset management practices of industrial assets: importance of tribological practices and digital tools pp. 233-256

Raghuvir Pai, Gopinath Chattopadhyay and Gour Karmakar

Ecopreneurship: a systematic review pp. 257-281

Mohammad Alawamleh, Bushra Mahadin, Layan Al Nimer and Dana Suliman Marji

Demand forecasting using modelling and comparison of series and parallel structures of SARIMA and SMLP pp. 282-301

Maryam Bahrami, Mehdi Khashei and Atefeh Amindoust

Volume 13, issue 1, 2023

Modelling new service development using Kano, QFD and mathematical programming in an emergency department healthcare unit pp. 1-18

Arash Apornak, Sadigh Raissi, Abbas Keramati and Kaveh Khalili-Damghani

Scenario building and measurement of the business process maturity using fuzzy cognitive mapping technique: a case study in SAIPA company pp. 19-46

Mohammad Reza Sadeghi Moghaddam, Ali Safari, Hossein Safari and Taha Mansouri

Multi-criteria decision making and project portfolio management for transport infrastructure investment in Thailand pp. 47-72

Panasin Chungsawanant, Parames Chutima and Chaipong Pongpanich

Energy conservation through lean initiative in a manufacturing company: a case study pp. 73-95

S. Giridar, P.G. Saleeshya and Sasi K. Kottayil

Strategic framework for successful implementation of synergistic approach SCQM (TQM-SCM) pp. 96-126

Mandeep Kaur, Kanwarpreet Singh and Doordarshi Singh

A comparative analysis of lean manufacturing, Six Sigma and Lean Six Sigma for their application in manufacturing organisations pp. 127-144

Harsimran Singh Sodhi

Clustering and identifying the Lean Six Sigma projects: higher education institutes pp. 145-156

Razieh Aghaei, Dariush Mohamadi and Arash Shahin