International Journal of Process Management and Benchmarking

2005 - 2025

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Volume 13, issue 4, 2023

Evaluating mobile wallet acceptance factors using best worst method pp. 449-469

Ashwarya Kapoor, Rajiv Sindwani and Manisha Goel

Developing process mining approach to model the organised processes in a simulated system pp. 470-487

Rasool Sahragard, Reza Kamranrad and Ehsan Mardan

Role of sustainable green development through AMMT in improving performance of manufacturing industries pp. 488-526

Chandan Deep Singh and Harleen Kaur

Assessment framework for lean-sustainable HRM practices pp. 527-552

Nagamani Subramanian and M. Suresh

Case study based MCDM evaluation of manufacturing competency and strategic success pp. 553-570

Chandan Deep Singh

Impact of ERP systems on the internal auditing effectiveness in light of governance mechanisms: evidence from Jordan pp. 571-585

Ashraf Bataineh and Ashraf Alrjoub

Volume 13, issue 3, 2023

Prioritisation of key readiness factors to adopt Industry 4.0 in manufacturing organisations using select MCDM approaches pp. 303-334

Rajesh Attri and Vikas

The roles of demographic attributes on technical design practices: a case of curtain wall systems pp. 335-356

Porferio M. Almerino Jr., Celbert M. Himang, Reylan G. Capuno, Dennis L. Capuyan, Raymond C. Espina, Randy C. Mangubat, Eric R. Villarin, Ramil P. Manguilimotan, Veronica O. Calasang, Angelito L. Marsan, Janneka Fae C. Capuno, Joedel B. Bellete, Dharyll Prince M. Abellana and Lanndon A. Ocampo

Benchmarking COPRAS and TOPSIS approaches for optimisation of FDM process parameters: a case of an automotive component pp. 357-383

P. Ramesh and S. Vinodh

The impact of hyperautomation on business processes in SMEs pp. 384-400

Marek Szelągowski and Justyna Berniak-Woźny

Measuring service quality in Indian automobile aftersales: AutoIND scale pp. 401-422

Munish Pal Singh, Satyendra Kumar Sharma and Udayan Chanda

Efficient response by manufacturing industries towards core technologies, benefits, current status and barriers to implementing Industry 4.0 concept pp. 423-448

Dheeraj Nimawat and B.D. Gidwani

Volume 13, issue 2, 2023

The relationship between HRM practices, innovation, and employee productivity in UAE public sector: a structural equation modelling approach pp. 157-176

Hamad AlDhaheri, Mohd Faiz Hilmi, Anas Abudaqa, Rashed A. Alzahmi and Gouher Ahmed

Modified multi-objective simulated annealing algorithm for scheduling a flow shop production system with setup times pp. 177-211

V. Anjana, M.N. Anish and R. Sridharan

Process mining approach to performance analysis and bottleneck finding in electronic processes (case study: the billing process of hospital services) pp. 212-232

Fatemeh Mohammadi, Saeed Kazempourian and Iman Raeesi Vanani

Maintenance and asset management practices of industrial assets: importance of tribological practices and digital tools pp. 233-256

Raghuvir Pai, Gopinath Chattopadhyay and Gour Karmakar

Ecopreneurship: a systematic review pp. 257-281

Mohammad Alawamleh, Bushra Mahadin, Layan Al Nimer and Dana Suliman Marji

Demand forecasting using modelling and comparison of series and parallel structures of SARIMA and SMLP pp. 282-301

Maryam Bahrami, Mehdi Khashei and Atefeh Amindoust

Volume 13, issue 1, 2023

Modelling new service development using Kano, QFD and mathematical programming in an emergency department healthcare unit pp. 1-18

Arash Apornak, Sadigh Raissi, Abbas Keramati and Kaveh Khalili-Damghani

Scenario building and measurement of the business process maturity using fuzzy cognitive mapping technique: a case study in SAIPA company pp. 19-46

Mohammad Reza Sadeghi Moghaddam, Ali Safari, Hossein Safari and Taha Mansouri

Multi-criteria decision making and project portfolio management for transport infrastructure investment in Thailand pp. 47-72

Panasin Chungsawanant, Parames Chutima and Chaipong Pongpanich

Energy conservation through lean initiative in a manufacturing company: a case study pp. 73-95

S. Giridar, P.G. Saleeshya and Sasi K. Kottayil

Strategic framework for successful implementation of synergistic approach SCQM (TQM-SCM) pp. 96-126

Mandeep Kaur, Kanwarpreet Singh and Doordarshi Singh

A comparative analysis of lean manufacturing, Six Sigma and Lean Six Sigma for their application in manufacturing organisations pp. 127-144

Harsimran Singh Sodhi

Clustering and identifying the Lean Six Sigma projects: higher education institutes pp. 145-156

Razieh Aghaei, Dariush Mohamadi and Arash Shahin

Volume 12, issue 6, 2022

How to improve operational processes using Monte Carlo simulation pp. 679-694

Leandro Pereira, José Santos, Carlos Jerónimo and Ricardo Santos

Corporate succession planning: accident or part of the strategic benchmarking process? pp. 695-729

Alan D. Smith

Supply chain risk management pp. 730-743

Olga Leonidovna Domnina, Tatyana Nikolaevna Sakulyeva and Lesya Mikhailovna Bozhko

Integrated stochastic bicriteria flow shop scheduling problem with preventive maintenance pp. 744-784

Meenakshi Sharma, Manisha Sharma and Sameer Sharma

Exploring fantasy football's impact on the NFL experience during the COVID-19 pandemic pp. 785-817

Alan D. Smith

Volume 12, issue 5, 2022

Challenges of sustainability in Indian manufacturing sector: a critical review pp. 543-560

Aneesh Kuruvilla, Deepak Singhal, Sushanta Tripathy and Biswajit Mohapatra

A study of driving factors and barriers of lean production systems pp. 561-573

Harsimran Singh Sodhi

Providing a model for achieving organisational agility with emphasis on business process management pp. 574-598

Somaieh Alavi, Mostafa Ramezanian, Azam Bagheri and Vajiheh Zeraati

Competitive benchmarking of Universiti Utara Malaysia's performance against the performance of selected Malaysian universities pp. 599-615

Engku M. Nazri, S. Kanageswari Suppiah Shanmugam and Nor Aziah Abd Manaf

The main challenges to implement a strategic plan through dynamic capabilities pp. 616-630

Leandro Pereira, Renato Lopes Da Costa, Álvaro Dias and Rui Gonçalves

Setup time reduction to enhance the agility of the manufacturing industry through kobetsu kaizen and SMED: a case study pp. 631-656

Rahul Kumar, Kanwarpreet Singh and Sanjiv Kumar Jain

The boundaries of knowledge transfer in management consulting pp. 657-677

Renato Lopes Da Costa, Leandro Pereira, Álvaro Dias, Rui Gonçalves, Carlos Jerónimo and Ricardo Santos

Volume 12, issue 4, 2022

Soft HRM and work environment for elevating job satisfaction of employees: redefining the validated model of private sectors for Generation Y pp. 407-435

Sabrina Nushrat Islam, A.K.M. Manirul Bahar, Manimekalai Jambulingam, M.D. Mahamudul Hassan and Mohammad Nurul Alam

A study on the assessment of maintenance practices on business performance in Northern Indian SMEs pp. 436-470

Simranjit Singh Sidhu, Kanwarpreet Singh and Inderpreet Singh Ahuja

Agile project and portfolio management: a systematic literature review pp. 471-494

Frederico Batista, Leandro Pereira, Renato Lopes Da Costa and Nelson Santos António

Lean technology and its impact on organisational performance: an empirical examination in manufacturing industry pp. 495-512

M.V. Jobin, T. Radha Ramanan and R. Sridharan

Development of a model to assess the impact of lean practices on firm performance in SMEs pp. 513-542

Sachin Saini and Doordarshi Singh

Volume 12, issue 3, 2022

Analysing key social implications of implementation of Industry 4.0 in manufacturing industries pp. 277-299

Naveen Virmani and Urmi Ravindra Salve

Implementation of performance measurement system with performance prism approach - a case study of a medium enterprise pp. 300-320

Elia Oey, Frederick Jourdan, Dennys Kwo and Ika Triana

Reduction of variation and control parameters optimising in a cement-bags company pp. 321-347

Abdelrahman S. Shehata, Mahmoud Heshmat and Mahmoud A. El-Sharief

Fuzzy optimal inventory model for pharmaceutical products with a trade-credit scheme under inflation pp. 348-366

Neelanjana Rajput, Anand Chauhan, R.K. Pandey and Neeraj Dhiman

The efficacy of work-life balance for young employee retention: a validated retention model for small private industries pp. 367-394

A.K.M. Manirul Bahar, Md. Asadul Islam, Amer Hamzah, Sabrina Nushrat Islam and M.D. Reaz

Application of Niyama criterion to predict shrinkage porosity in vertical centrifugal casting of ASTM A356 alloy pp. 395-406

Divya Bhoraniya, Vishesh Dharaiya and Amit Sata

Volume 12, issue 2, 2022

Programming tasks in business processes like a realistic hybrid flexible flow shop using genetic algorithms pp. 131-146

Jaime Antero Arango-Marin

A model for overflow queuing network with two-station heterogeneous system pp. 147-158

S. Saritha, E. Mamatha, C.S. Reddy and P. Rajadurai

The use of MCDM approach to benchmark suppliers' collaboration in new product development for Thai auto-part manufacturers pp. 159-183

Detcharat Sumrit

Competitiveness metrics for small and medium-sized enterprises through multi-criteria decision making methods and neural networks pp. 184-207

Jones Luís Schaefer, Elpidio Oscar Benitez Nara, Julio Cezar Mairesse Siluk, Ismael Cristofer Baierle, Matheus Becker Da Costa and João Carlos Furtado

Workplace spirituality and employee engagement: an empirical analysis pp. 208-219

B. Baskar and R. Indradevi

Six Sigma method to assess the quality of the service in a gas utility company pp. 220-232

Tomás Fontalvo-Herrea, Enrique Delahoz-Dominguez and Orianna Fontalvo

Fuzzy TISM and DEMATEL approach to analyse lean variables in Indian healthcare industry pp. 233-275

Vineet Jain and Puneeta Ajmera

Volume 12, issue 1, 2022

Entrepreneurial motivations: evidence from a developing region in India pp. 1-12

Sachin Meshram and A.M. Rawani

Strategic supplier management: from contractual models to engagement partnerships pp. 13-27

Carlos Jerónimo, Leandro Pereira and João Lourenço

Modelling e-business influencing factors for supply chain performance of Indian MSMEs: an ISM approach pp. 28-45

L. Aravindh Kumaran and Hemalatha Jeyachandran

Hybrid fuzzy model for rubric score of collaboration factors assessment: a negative knowledge approach in petrochemical industry pp. 46-76

Treenuch Wongpipit, Parames Chutima and Chaipong Pongpanich

A conceptual model integrating key factors of ERP with implementation success: assessment of responses from managers of selected Palestinian industries pp. 77-99

Amjad Khalili

Towards conceptualisation of a social responsibility process: a mixed methods research design pp. 100-129

Dariush Damoori, Sajad Jafari and Seyed Mahdi Alhosseini Almodarresi