International Journal of Process Management and Benchmarking

2005 - 2025

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Volume 15, issue 4, 2023

Modelling the critical criteria for leagile production system using hybrid approach pp. 435-460

Soumil Mukherjee, Amber Batwara and Vikram Sharma

Workplace empowerment and employee involvement: empowering workplace conditions pp. 461-478

Tara Prasad Padhy, Subhasish Das and L.P. Panda

From product supplier to solution provider - integrating a service perspective in the product innovation work process for non-assembled products pp. 479-506

Thomas Lager and Per Storm

Talent analytics and customer performance: insights from the Indian banking sector pp. 507-523

Maitri and Samarth Singh

Essential factors for seru implementation using ANP and AHP method pp. 524-550

Manish Kaushik and Devendra Choudhary

Volume 15, issue 3, 2023

Benchmarking the financial performance of Indian commercial banks by a hybrid MCDM approach pp. 285-309

Pawan Kumar and Deergha Sharma

Qualitative analysis of core functional competencies in Indian manufacturing industry pp. 310-331

Rajdeep Singh, Chandan Deep Singh and Talwinder Singh

Benchmarking the metal additive manufacturing processes using integrated AHP-PROMETHEE approach pp. 332-358

M. Naveen Srinivas and K.E.K. Vimal

The role of technology, governance mechanisms, and training in building digital platforms for disabled people's employment pp. 359-372

Nguyen Thi Khanh Chi, Phong Le, Nguyen Thi Hoa Hong, Nguyen Thuy Anh and Thai Thanh Ha

Identifying business services from small and micro enterprises' collaboration: the activity-based service identification framework pp. 373-399

Sertse Abebe and Hossana Twinomurinzi

Fuzzy TOPSIS and fuzzy VIKOR-based justification of factors affecting the performance of the manufacturing industry in North India pp. 400-420

Rajdeep Singh, Chandan Deep Singh and Talwinder Singh

Impact of return policies on the buying behaviour of the customers in e-commerce industry: a study from emerging economy pp. 421-434

Saloni Chitkara, Saboohi Nasim and Susmi Routray

Volume 15, issue 2, 2023

Sustainability reports: a thematic analysis related to sustainability factors - manufacturing perspective pp. 149-181

Savita Sodhi and Anupam Ghosh

The impact of AI chatbots on customer experience in online retailing in an emerging economy pp. 182-197

Trinh Thi Thu Huong, Nguyen Thuy Hanh, Hoang Thi Doan Trang and Nguyen Thi Khanh Chi

Financial knowledge and online payment decisions of Generation Z consumers: an empirical study using SEM approach pp. 198-217

N. Yuvaraja and Swamy Perumandla

Analysis of objective criteria weighing techniques in different MCDM methods on technological competencies factor selection pp. 218-235

Harpreet Sharma, Chandan Deep Singh and Kanwaljit Singh

Fuzzy expert model for evaluating supply chain processes for Indonesian frozen tuna pp. 236-266

Elia Oey, Wesley Yonathan, Marcelino Dermawan and Johanes Ronaldy Polla

Crisis leadership and automobile sector: an Indian perspective pp. 267-284

Simanchala Das, Yandrapragada Navya Sree, Mehul Kumar Jain, Gudiwada Gnana Venkata Sivasai and Pasupuleti Vidya

Volume 15, issue 1, 2023

The strategic framework of a three-phase implementation model for maintenance practices in Indian small and medium enterprises pp. 1-24

Simranjit Singh Sidhu, Kanwarpreet Singh and Inderpreet Singh Ahuja

Study on the queuing characteristics of MX/G/1 queuing model of stages of service with multi vacation policy and setup time phase pp. 25-45

P. Vignesh, S. Srinivasan, S. Maragatha Sundari and C. Swedheetha

Experimental investigation on the performance variations of three different work piece materials in EDM with variation of thermo-physical properties pp. 46-72

Sunita Sethy, Rajesh Kumar Behera, Jaydev Rana and Kamalakanta Muduli

Designing and obtaining an organisational DNA model (case study: public organisations and companies in Isfahan province) pp. 73-89

Mohammad Mohsen Mirbagher, Sayyed Mohsen Allameh and Seyed Ali Siadat

A case study analysis for implementing a BPR project at a global ICT company pp. 90-106

Minwir M. Al-Shammari

Workplace incivility and frontline employees' capacity to satisfy customers: what stands in-between? pp. 107-130

Nguyen Hong Quan, Vu Phuong Linh, Pham Ngoc Anh, Vu Quynh Chi, Nguyen Kim Thanh and Duong Minh Hang

Application of interpretive structural modelling for analysis of factors of friction-based additive manufacturing pp. 131-148

A. Ranjith Raj and S. Vinodh

Volume 14, issue 4, 2023

Multi-response optimisation of machining parameters in WEDM using hybrid desirability-based TOPSIS concept pp. 439-459

Bikash Ranjan Moharana, Kasinath Das Mohapatra, Kamalakanta Muduli, Dillip Kumar Biswal and Tapas Kumar Moharana

Selection of fighter aircraft by using multi attributes decision making methods pp. 460-477

Kunal Sanjiv Rajurkar, Sanket Purushottam Khade, Onkar Madhav Sawant, Mangesh Pralhad Dobe and Avinash Gulabrao Kamble

Effect of graphene reinforcement on the mechanical characteristics and machining performance of aluminium metal matrix composite pp. 478-507

Manojit Das, Soumya Ranjan Parimanik, Trupti Ranjan Mahapatra and Debadutta Mishra

Implementation framework for cellular manufacturing system using BWM multi-criteria decision making pp. 508-529

Jeyaraju Jayaprakash, E. Madhavan Pillai, Vikrant Sharma and Mukesh Kumar

Evaluation of effective parameters for green manufacturing implementation: case studies in an Indian manufacturing industries pp. 530-543

Jasvinder Singh, Chandan Deep Singh and Dharmpal Deepak

A principal component analysis for barriers to cellular manufacturing system implementation in manufacturing industries pp. 544-557

Vikrant Sharma

Assessment of musculoskeletal disorder in food service industry in emerging economies pp. 558-580

Kamalakanta Muduli, Shoeb Ahmed Syed, Venkata P. Kommula, Bikash Ranjan Moharana and Bikash Chandra Behera

Volume 14, issue 3, 2023

An integrated robust optimisation approach to closed-loop supply chain network design under uncertainty: the case of the auto glass industry pp. 285-310

Maryam Kolyaei, Adel Azar and Ali Rajabzadeh Ghatari

Employee voice as a mediator between leader-member exchange and creative performance: empirical evidence from the Middle East pp. 311-328

Silva Karkoulian, Kevin Sevag Kertechian, Puzant Balozian and Matthieu Boulos Nahed

Execution measures of a non-Markovian queuing system in avionic communication pp. 329-355

K. Karthikeyan, S. Maragathasundari and P. Manikandan

Impact of knowledge management on accounting information quality in light of electronic publishing at the Jordanian insurance companies pp. 356-377

Ashraf Alrjoub, Ashraf Bataineh and Ibrahem Al Bataineh

Assessment of fit manufacturing readiness in viewpoint of Industry 4.0 using Grey theory approach: a case study pp. 378-399

Suraj Kumar, S. Vinodh, Parthesh Agarwal and Pratyush Kumar Das

Store closure during an economic downturn: a case study in retail pharmacy pp. 400-416

Sanjaya Mayadunne, Elizabeth Sharer and Hari K. Rajagopalan

Prioritising critical success factors of sustainable reverse logistics for e-commerce organisations in India - MCDM approach pp. 417-437

Saloni Chitkara, Saboohi Nasim, Susmi Routray and Sunayana Jain

Volume 14, issue 2, 2023

An investigation towards identifying and analysing the failure factors for the implementation of scrap reduction techniques in Indian SMEs pp. 139-154

Harsimran Singh Sodhi

Impact of COVID-19 on forecasting and aggregate production planning: a case study pp. 155-175

Katelyn Thompson, Johnathan Munn and Hari K. Rajagopalan

Role of Industry 4.0 in manufacturing: an exhaustive literature review and future prospects pp. 176-217

Biswajit Mohapatra, Adarsh Rajpal, Akash Tarasia, Deepak Singhal and Sushanta Tripathy

Supplier relationship management process assessment in food supply chains: an empirical study in coffee supply chains from Peru pp. 218-244

Rajiv Sanchez, Bryan Reyes, Edgar Ramos and Phillip S. Coles

Fuzzy MCDM approach for evaluating the drivers for green manufacturing implementation in Indian manufacturing industries pp. 245-260

Jasvinder Singh, Chandan Deep Singh and Dharmpal Deepak

Demand management process assessment in food supply chains: an empirical study in coffee supply chains from Peru pp. 261-283

Rossana Flores, Eileen Lazaro, Edgar Ramos and Phillip S. Coles

Volume 14, issue 1, 2023

Modelling the factors affecting the QoWL in the employees of manufacturing organisations in India using ISM approach pp. 1-22

Vineet Jain, Puneeta Ajmera and Mohammed Suhaib

Multi echelon fuzzy inventory model for perishable items in a supply chain with imperfect production and exponential demand rate pp. 23-51

S.V. Singh Padiyar, Naveen Bhagat, S.R. Singh and Neha Punetha

Improving the manufacturing process using Industry 4.0 tool: a simulation-based approach pp. 52-83

Marjaneh Alsadat Seyyedrezaei and Mohsen Alvandi

Perceived consumer issues associated with online vehicle purchase decisions pp. 84-107

Alan D. Smith

The ways for reducing food losses in supply chains pp. 108-124

Denis Syromyatnikov, Tatyana Sakulyeva, Marina Ermakova, Gulmira Samiyeva and Rodion Rogulin

A study to identifying the motivational factors for Lean Six Sigma implementation in Indian SMEs pp. 125-138

Harsimran Singh Sodhi