International Journal of Process Management and Benchmarking

2005 - 2025

From Inderscience Enterprises Ltd
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Volume 16, issue 4, 2024

Understanding the technological evolution in electronic payments system in India and the acceptance pp. 433-457

Baiju J. Nair, B. Baskar, Tomy K. Kallarakal, Kesavulu Poola, V.R. Uma and S. Girish

Process leveraging the entrepreneurial intention of hawkers pp. 458-474

K.R. Ramprakash, K. Vigneshwar, Louie Albert and Kishore Kunal

Just a click away: continuance intention for mobile branded apps pp. 475-489

Sook Fern Yeo, Cheng Ling Tan, Kah Boon Lim and Jun Jie Sum

Prioritising the financial performance of Indian private sector banks by a hybrid MCDM approach pp. 490-511

Pawan Kumar and Deergha Sharma

Factor's determining successful risk management in construction projects pp. 512-532

Muthukrishnan Nagarajan and R. Ganapathi

Determining the key drivers of FinTech adoption in India pp. 533-554

Deergha Sharma and Parul Munjal

Are Malaysians ready to face it? The intention to use facial recognition payment system pp. 555-573

Kah Boon Lim, Sook Fern Yeo, Yu Ping Lim and Cheng Ling Tan

Volume 16, issue 3, 2024

Analysis of technologies enabling additive manufacturing and Industry 4.0 integration for SMEs using MCDM tool pp. 281-295

Deep Patel and S. Vinodh

Analysis and assessment of humanitarian supply chain barriers for disaster and crisis management using hybrid approach pp. 296-317

Vikram Sharma, Naveen Virmani and Pawan Kumar Arora

The emergence and evolution of Six Sigma as a management concept: a historical re-examination pp. 318-349

Dag Øivind Madsen

Implementation of lean manufacturing tools in an auto component cluster for benchmarking - a case study pp. 350-375

Anoop Pandey and Rohitashwa Shringi

Performance optimisation of serial chilled water system under m-out-of-n: G policy pp. 376-399

Ibrahim Yusuf, Abdullahi Sanusi, Mus'abu Musa and Surajo Sulaiman

Fuzzy TOPSIS and fuzzy VIKOR for parameter selection in technological competency pp. 400-413

Harpreet Sharma, Chandan Deep Singh and Kanwaljeet Singh

Evaluating organisational capability for BPM project success: industry practitioners' point of view pp. 414-432

C.R. Oruthotaarachchi

Volume 16, issue 2, 2024

Sustainable recycling strategies to reduce plastic waste: application of circular economy principles and discrete event simulation modelling to beverage manufacturing industry pp. 139-163

Boppana V. Chowdary and Angelina Rayside

Prediction of erosive wear in AISI 304 stainless steel coated with Stellite 6 powder using adaptive neuro-fuzzy inference system pp. 164-179

Sangita Sarangi, Ajit Kumar Mishra, Seshadev Sahoo and Kamalakanta Muduli

What drives Indian consumers to purchase organic personal care products?: Investigation using a mediated moderation model pp. 180-199

Minakshi Sharma, Manisha Goel and Rajiv Sindwani

Innovative management accounting methods: knowledge and use in the best companies pp. 200-214

Lanna Mara Araújo Marques and Maria João Cardoso Vieira Machado

Structural equation modelling of core functional competencies based on partial least square method using WarpPLS 7.0 pp. 215-230

Rajdeep Singh, Chandan Deep Singh and Talwinder Singh

Tolerance of shiftability parameters of an automobile gear box: a case study pp. 231-242

M.Z. Anis

Benchmarking the lean manufacturing process of an auto component cluster using AHP-MOORA and AHP-TOPSIS technique pp. 243-261

Anoop Pandey and Rohitashwa Shringi

Roles of environmental concern and social motivation in promoting bringing shopping bags: an empirical study in Vietnam pp. 262-280

Tuan Anh Truong, Huong-Giang Pham, Nguyen Thi Khanh Chi and Nguyen Thuy Dung

Volume 16, issue 1, 2024

Tool geometry and machining variables influence on the surface roughness of end-milling process: a comparative study with application of RSM and GA tools and techniques pp. 1-18

Boppana V. Chowdary and Onella Sookhansingh

Effectiveness of National Rural Livelihood Mission schemes on the performance of self-help groups pp. 19-35

Susmita Sarkar, Sunit Lakra and Potnuru Ram Krishna Gupta

Development of assessment framework for process agility in internet of things projects pp. 36-59

Madhukar Rajaram Patil and M. Suresh

Benchmarking the sustainable banking performance of Indian commercial banks pp. 60-80

Raveena Gaba and Deergha Sharma

A simulation-based multi-objective optimisation for critical parameters design of an automotive paint shop using design of experiments pp. 81-90

Razieh Keshavarzfard and Vahid Tavakoli

Technological competencies attributes analysis using qualitative techniques in Indian manufacturing industry pp. 91-110

Harpreet Sharma, Chandan Deep Singh and Kanwaljeet Singh

Smart irrigation systems enabled with internet of things: a bibliometric review pp. 111-125

Md. Ijaj Sadiq, Peter Wanke and Md. Abul Kalam Azad

Process for empowering rural women: finding a path to benchmark capacity building initiatives pp. 126-138

Sarmistha Apat and Snigdha Mohapatra

Volume 15, issue 4, 2023

Modelling the critical criteria for leagile production system using hybrid approach pp. 435-460

Soumil Mukherjee, Amber Batwara and Vikram Sharma

Workplace empowerment and employee involvement: empowering workplace conditions pp. 461-478

Tara Prasad Padhy, Subhasish Das and L.P. Panda

From product supplier to solution provider - integrating a service perspective in the product innovation work process for non-assembled products pp. 479-506

Thomas Lager and Per Storm

Talent analytics and customer performance: insights from the Indian banking sector pp. 507-523

Maitri and Samarth Singh

Essential factors for seru implementation using ANP and AHP method pp. 524-550

Manish Kaushik and Devendra Choudhary

Volume 15, issue 3, 2023

Benchmarking the financial performance of Indian commercial banks by a hybrid MCDM approach pp. 285-309

Pawan Kumar and Deergha Sharma

Qualitative analysis of core functional competencies in Indian manufacturing industry pp. 310-331

Rajdeep Singh, Chandan Deep Singh and Talwinder Singh

Benchmarking the metal additive manufacturing processes using integrated AHP-PROMETHEE approach pp. 332-358

M. Naveen Srinivas and K.E.K. Vimal

The role of technology, governance mechanisms, and training in building digital platforms for disabled people's employment pp. 359-372

Nguyen Thi Khanh Chi, Phong Le, Nguyen Thi Hoa Hong, Nguyen Thuy Anh and Thai Thanh Ha

Identifying business services from small and micro enterprises' collaboration: the activity-based service identification framework pp. 373-399

Sertse Abebe and Hossana Twinomurinzi

Fuzzy TOPSIS and fuzzy VIKOR-based justification of factors affecting the performance of the manufacturing industry in North India pp. 400-420

Rajdeep Singh, Chandan Deep Singh and Talwinder Singh

Impact of return policies on the buying behaviour of the customers in e-commerce industry: a study from emerging economy pp. 421-434

Saloni Chitkara, Saboohi Nasim and Susmi Routray

Volume 15, issue 2, 2023

Sustainability reports: a thematic analysis related to sustainability factors - manufacturing perspective pp. 149-181

Savita Sodhi and Anupam Ghosh

The impact of AI chatbots on customer experience in online retailing in an emerging economy pp. 182-197

Trinh Thi Thu Huong, Nguyen Thuy Hanh, Hoang Thi Doan Trang and Nguyen Thi Khanh Chi

Financial knowledge and online payment decisions of Generation Z consumers: an empirical study using SEM approach pp. 198-217

N. Yuvaraja and Swamy Perumandla

Analysis of objective criteria weighing techniques in different MCDM methods on technological competencies factor selection pp. 218-235

Harpreet Sharma, Chandan Deep Singh and Kanwaljit Singh

Fuzzy expert model for evaluating supply chain processes for Indonesian frozen tuna pp. 236-266

Elia Oey, Wesley Yonathan, Marcelino Dermawan and Johanes Ronaldy Polla

Crisis leadership and automobile sector: an Indian perspective pp. 267-284

Simanchala Das, Yandrapragada Navya Sree, Mehul Kumar Jain, Gudiwada Gnana Venkata Sivasai and Pasupuleti Vidya

Volume 15, issue 1, 2023

The strategic framework of a three-phase implementation model for maintenance practices in Indian small and medium enterprises pp. 1-24

Simranjit Singh Sidhu, Kanwarpreet Singh and Inderpreet Singh Ahuja

Study on the queuing characteristics of MX/G/1 queuing model of stages of service with multi vacation policy and setup time phase pp. 25-45

P. Vignesh, S. Srinivasan, S. Maragatha Sundari and C. Swedheetha

Experimental investigation on the performance variations of three different work piece materials in EDM with variation of thermo-physical properties pp. 46-72

Sunita Sethy, Rajesh Kumar Behera, Jaydev Rana and Kamalakanta Muduli

Designing and obtaining an organisational DNA model (case study: public organisations and companies in Isfahan province) pp. 73-89

Mohammad Mohsen Mirbagher, Sayyed Mohsen Allameh and Seyed Ali Siadat

A case study analysis for implementing a BPR project at a global ICT company pp. 90-106

Minwir M. Al-Shammari

Workplace incivility and frontline employees' capacity to satisfy customers: what stands in-between? pp. 107-130

Nguyen Hong Quan, Vu Phuong Linh, Pham Ngoc Anh, Vu Quynh Chi, Nguyen Kim Thanh and Duong Minh Hang

Application of interpretive structural modelling for analysis of factors of friction-based additive manufacturing pp. 131-148

A. Ranjith Raj and S. Vinodh