International Journal of Process Management and Benchmarking

2005 - 2025

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Volume 12, issue 6, 2022

How to improve operational processes using Monte Carlo simulation pp. 679-694

Leandro Pereira, José Santos, Carlos Jerónimo and Ricardo Santos

Corporate succession planning: accident or part of the strategic benchmarking process? pp. 695-729

Alan D. Smith

Supply chain risk management pp. 730-743

Olga Leonidovna Domnina, Tatyana Nikolaevna Sakulyeva and Lesya Mikhailovna Bozhko

Integrated stochastic bicriteria flow shop scheduling problem with preventive maintenance pp. 744-784

Meenakshi Sharma, Manisha Sharma and Sameer Sharma

Exploring fantasy football's impact on the NFL experience during the COVID-19 pandemic pp. 785-817

Alan D. Smith

Volume 12, issue 5, 2022

Challenges of sustainability in Indian manufacturing sector: a critical review pp. 543-560

Aneesh Kuruvilla, Deepak Singhal, Sushanta Tripathy and Biswajit Mohapatra

A study of driving factors and barriers of lean production systems pp. 561-573

Harsimran Singh Sodhi

Providing a model for achieving organisational agility with emphasis on business process management pp. 574-598

Somaieh Alavi, Mostafa Ramezanian, Azam Bagheri and Vajiheh Zeraati

Competitive benchmarking of Universiti Utara Malaysia's performance against the performance of selected Malaysian universities pp. 599-615

Engku M. Nazri, S. Kanageswari Suppiah Shanmugam and Nor Aziah Abd Manaf

The main challenges to implement a strategic plan through dynamic capabilities pp. 616-630

Leandro Pereira, Renato Lopes Da Costa, Álvaro Dias and Rui Gonçalves

Setup time reduction to enhance the agility of the manufacturing industry through kobetsu kaizen and SMED: a case study pp. 631-656

Rahul Kumar, Kanwarpreet Singh and Sanjiv Kumar Jain

The boundaries of knowledge transfer in management consulting pp. 657-677

Renato Lopes Da Costa, Leandro Pereira, Álvaro Dias, Rui Gonçalves, Carlos Jerónimo and Ricardo Santos

Volume 12, issue 4, 2022

Soft HRM and work environment for elevating job satisfaction of employees: redefining the validated model of private sectors for Generation Y pp. 407-435

Sabrina Nushrat Islam, A.K.M. Manirul Bahar, Manimekalai Jambulingam, M.D. Mahamudul Hassan and Mohammad Nurul Alam

A study on the assessment of maintenance practices on business performance in Northern Indian SMEs pp. 436-470

Simranjit Singh Sidhu, Kanwarpreet Singh and Inderpreet Singh Ahuja

Agile project and portfolio management: a systematic literature review pp. 471-494

Frederico Batista, Leandro Pereira, Renato Lopes Da Costa and Nelson Santos António

Lean technology and its impact on organisational performance: an empirical examination in manufacturing industry pp. 495-512

M.V. Jobin, T. Radha Ramanan and R. Sridharan

Development of a model to assess the impact of lean practices on firm performance in SMEs pp. 513-542

Sachin Saini and Doordarshi Singh

Volume 12, issue 3, 2022

Analysing key social implications of implementation of Industry 4.0 in manufacturing industries pp. 277-299

Naveen Virmani and Urmi Ravindra Salve

Implementation of performance measurement system with performance prism approach - a case study of a medium enterprise pp. 300-320

Elia Oey, Frederick Jourdan, Dennys Kwo and Ika Triana

Reduction of variation and control parameters optimising in a cement-bags company pp. 321-347

Abdelrahman S. Shehata, Mahmoud Heshmat and Mahmoud A. El-Sharief

Fuzzy optimal inventory model for pharmaceutical products with a trade-credit scheme under inflation pp. 348-366

Neelanjana Rajput, Anand Chauhan, R.K. Pandey and Neeraj Dhiman

The efficacy of work-life balance for young employee retention: a validated retention model for small private industries pp. 367-394

A.K.M. Manirul Bahar, Md. Asadul Islam, Amer Hamzah, Sabrina Nushrat Islam and M.D. Reaz

Application of Niyama criterion to predict shrinkage porosity in vertical centrifugal casting of ASTM A356 alloy pp. 395-406

Divya Bhoraniya, Vishesh Dharaiya and Amit Sata

Volume 12, issue 2, 2022

Programming tasks in business processes like a realistic hybrid flexible flow shop using genetic algorithms pp. 131-146

Jaime Antero Arango-Marin

A model for overflow queuing network with two-station heterogeneous system pp. 147-158

S. Saritha, E. Mamatha, C.S. Reddy and P. Rajadurai

The use of MCDM approach to benchmark suppliers' collaboration in new product development for Thai auto-part manufacturers pp. 159-183

Detcharat Sumrit

Competitiveness metrics for small and medium-sized enterprises through multi-criteria decision making methods and neural networks pp. 184-207

Jones Luís Schaefer, Elpidio Oscar Benitez Nara, Julio Cezar Mairesse Siluk, Ismael Cristofer Baierle, Matheus Becker Da Costa and João Carlos Furtado

Workplace spirituality and employee engagement: an empirical analysis pp. 208-219

B. Baskar and R. Indradevi

Six Sigma method to assess the quality of the service in a gas utility company pp. 220-232

Tomás Fontalvo-Herrea, Enrique Delahoz-Dominguez and Orianna Fontalvo

Fuzzy TISM and DEMATEL approach to analyse lean variables in Indian healthcare industry pp. 233-275

Vineet Jain and Puneeta Ajmera

Volume 12, issue 1, 2022

Entrepreneurial motivations: evidence from a developing region in India pp. 1-12

Sachin Meshram and A.M. Rawani

Strategic supplier management: from contractual models to engagement partnerships pp. 13-27

Carlos Jerónimo, Leandro Pereira and João Lourenço

Modelling e-business influencing factors for supply chain performance of Indian MSMEs: an ISM approach pp. 28-45

L. Aravindh Kumaran and Hemalatha Jeyachandran

Hybrid fuzzy model for rubric score of collaboration factors assessment: a negative knowledge approach in petrochemical industry pp. 46-76

Treenuch Wongpipit, Parames Chutima and Chaipong Pongpanich

A conceptual model integrating key factors of ERP with implementation success: assessment of responses from managers of selected Palestinian industries pp. 77-99

Amjad Khalili

Towards conceptualisation of a social responsibility process: a mixed methods research design pp. 100-129

Dariush Damoori, Sajad Jafari and Seyed Mahdi Alhosseini Almodarresi

Volume 11, issue 6, 2021

Non-serial feedback queue model with four servers providing at most once revisit facility with distinct transition probabilities pp. 757-775

Meenu Mittal, Deepak Gupta and Renu Gupta

Explaining the role of human resources management tasks in organisational learning and model designing through grounded theory in Eghtesad Novin Bank pp. 776-790

Moslem Salehi, Ali Shaemi Barzoki, Mohammad Esmaeil Ansari and Ali Rabbani Khorasgani

Analysing key indicators of website service quality using Kano and DANP hybrid model pp. 791-807

Reihaneh Alsadat Tabaeeian and Milad Fahimi

Providing a model for the compensation in project-based organisations with a grounded theory approach pp. 808-821

Amjad Ozma, Saeed Jafarinia, Mehdi Kheirandish and Akbar Hassanpoor

DEMATEL method for evaluating FMS variables in the Indian manufacturing industry pp. 822-838

Vineet Jain and Puneeta Ajmera

Development of a composite dynamic capability index for benchmarking new product development performance: an empirical study among industries in electronics sector pp. 839-863

Pratap Kumar Surendran Nair, T. Radha Ramanan and Muhammad Shafi Keelath

Optimisation and prediction of machining parameters in EDM for Al-ZrO 2 using soft computing techniques with Taguchi method pp. 864-890

G. Aswin Ramaswamy, Amal Krishna, M. Gautham, S.S. Sudharshan and J. Gokulachandran

Volume 11, issue 5, 2021

Benchmarking and its use in financial analysis of local self-government pp. 601-619

Radomíra Hornyák Gregáňová, Roman Vavrek and Viera Papcunová

Assessment model for BPM maturity in the dimension of strategy pp. 620-635

Shiva Mohammadi, Nasser Motahari Farimani and Mohammad Mahdi Farahi

Developing a model to assess the organisational readiness for business process reengineering implementation (case study: a manufacturing firm) pp. 636-657

Samaneh Raeesi Nafchi, Farid Saeedi and Mohammad Reza Fathi

Taylor series solution of a single server queueing model with feedback pp. 658-670

Sandeep Kumar Mogha and Mamta Rani

An integrated benchmarking efficiency analysis of the Indian banking industry using data envelopment analysis pp. 671-692

Nishant Agrawal

Governance at stake: a case of ICICI Bank, India pp. 693-706

Shilpa Parkhi

Maturity evaluation of supply chain procedures by combining SCOR and PST models pp. 707-724

Hossein Safari, Soheila Etezadi, Mohsen Moradi-Moghadam and Mohammad Reza Fathi

Assessment for risk of logistics infrastructure projects using analytic network process pp. 725-756

Vijay Kumar Sharma, Satyendra Kumar Sharma and Ajit Pratap Singh

Volume 11, issue 4, 2021

Service sector performance by a non-parametric approach: a critical review pp. 455-477

Preeti and Supriyo Roy

Developing a research design for assessing automation potential of tasks in processes - a recommended approach pp. 478-497

Pooja Sharma and Nayantara Padhi

Benchmarking business excellence practices: a case-based approach pp. 498-541

Unnikrishnan Palakkil Mavilavalappil, Jyoti Tikoria and Arun Kumar Agariya

Linking performance measurements and manufacturing process improvements: the two-stage analytical framework pp. 542-564

Syarifa Hanoum and Sardar M.N. Islam

Readiness assessment for implementing business process reengineering: case study of a bank in Iran pp. 565-583

Seyed Hossein Siadat, Raziyeh Hemati Gashtasb and Camelia Maleki

Towards a LSRO model of industrial performance improvement: a case study of LSRO model implementation in an industrial SME pp. 584-600

Badr Elwardi, Anwar Meddaoui, Ahmed Mouchtachi and Ahmed En-Nhaili

Volume 11, issue 3, 2021

How to increase organisational learning and knowledge sharing through human resource management processes? pp. 309-331

Reza Salehzadeh, Morteza Seddighi and Ehsan Ebrahimi

Holistic approach of optimising cross-docking in supply chain pp. 332-366

Jyoti Mishra

Towards a new maturity model of industrial performance improvement based on ISO 9001: version 2015 and VDA6.3: version 2016 pp. 367-389

Badr Elwardi, Anwar Meddaoui, Ahmed Mouchtachi and Ahmed En-nhaili

Machinability model and multi-response optimisation of process parameters through regression and utility concept pp. 390-414

Ashok Kumar Sahoo, Amlana Panda, Bijaya Bijeta Nayak, Ramanuj Kumar, Rabin Kumar Das and Ramesh Kumar Nayak

Evaluation of the impact of transformational leadership style on knowledge management considering the mediating role of organisational structure and organisational culture pp. 415-430

Ali Chitsaz Esfahani, Ebrahim Hajipour, Samira Sadat Ranjbaran Tabatabaee and Seyed Hasan Hosseini

Examining the bi-directional relationship between motivation and satisfaction: based on the impact of psychological empowerment pp. 431-453

Mariappan Prabha, Murugesan Punniyamoorthy and Santhanam Nivethitha

Volume 11, issue 2, 2021

The use of benchmarking tool to improve efficiency of company's innovation activities in the conditions of digital economy pp. 151-177

Sergey M. Vasin, Leyla A. Gamidullaeva, Alexey G. Finogeev, Vardan S. Mkrttchian and Artiom A. Berezin

Engaging leadership, engaging environment, engaging job, and engagement pp. 178-199

Maryam Firouznia, Sayyed Mohsen Allameh and Seyed Hasan Hosseini

Linking social disruption and firm performance pp. 200-219

Satyendra Kumar Sharma, Saurabh Chadha and Himanshu Seth

Classification of Indian tea supply chain - in context of Assam pp. 220-253

Tripti Paul and Sandeep Mondal

A vendor recommendation model using neural networks pp. 254-270

Satyendra Kumar Sharma and Sajeev Abraham George

Using queuing models to set the right parking price pp. 271-289

Baruch Keren and Yossi Hadad

Enhancing the performance parameters of flexible manufacturing system using decision-making techniques pp. 290-308

Anupma Yadav and Suresh Chand Jayswal

Volume 11, issue 1, 2021

Using AHP and TOPSIS techniques for assessment of multi-skilled workforce in manufacturing industry pp. 1-27

Abdelhamid Zaki, Mohammed Benbrahim, Bahia Benchekroun and Ghassane Ayad

Ranking the performance of Indian public sector bank using analytic hierarchy process and technique for order preference by similarity to an ideal solution pp. 28-43

Shivani Guru and Debendra Kumar Mahalik

Development of geometry spot weld distribution model to improve efficiency of automotive body shop pp. 44-59

G. Selvam and Prince Arockia Doss Sebastian

Effect of perceived support on employee's voice behaviour through the work engagement: a moderator role of locus of control pp. 60-79

Hasan Abdullah, Iman Ismail, Alhamzah Alnoor and Esraa Yaqoub

Application of artificial neural network techniques in computer aided process planning - a review pp. 80-100

K.K. Natarajan and J. Gokulachandran

On the benchmarking of port performance. A cosine similarity approach pp. 101-114

Iñigo L. Ansorena

Reliability analysis of variables of environmental management in Indian micro scale industries and SMEs pp. 115-149

D.R. Prajapati, Perminder Jit Singh and Amit Kr. Tanwer