International Journal of Process Management and Benchmarking

2005 - 2025

From Inderscience Enterprises Ltd
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Volume 11, issue 6, 2021

Non-serial feedback queue model with four servers providing at most once revisit facility with distinct transition probabilities pp. 757-775

Meenu Mittal, Deepak Gupta and Renu Gupta

Explaining the role of human resources management tasks in organisational learning and model designing through grounded theory in Eghtesad Novin Bank pp. 776-790

Moslem Salehi, Ali Shaemi Barzoki, Mohammad Esmaeil Ansari and Ali Rabbani Khorasgani

Analysing key indicators of website service quality using Kano and DANP hybrid model pp. 791-807

Reihaneh Alsadat Tabaeeian and Milad Fahimi

Providing a model for the compensation in project-based organisations with a grounded theory approach pp. 808-821

Amjad Ozma, Saeed Jafarinia, Mehdi Kheirandish and Akbar Hassanpoor

DEMATEL method for evaluating FMS variables in the Indian manufacturing industry pp. 822-838

Vineet Jain and Puneeta Ajmera

Development of a composite dynamic capability index for benchmarking new product development performance: an empirical study among industries in electronics sector pp. 839-863

Pratap Kumar Surendran Nair, T. Radha Ramanan and Muhammad Shafi Keelath

Optimisation and prediction of machining parameters in EDM for Al-ZrO 2 using soft computing techniques with Taguchi method pp. 864-890

G. Aswin Ramaswamy, Amal Krishna, M. Gautham, S.S. Sudharshan and J. Gokulachandran

Volume 11, issue 5, 2021

Benchmarking and its use in financial analysis of local self-government pp. 601-619

Radomíra Hornyák Gregáňová, Roman Vavrek and Viera Papcunová

Assessment model for BPM maturity in the dimension of strategy pp. 620-635

Shiva Mohammadi, Nasser Motahari Farimani and Mohammad Mahdi Farahi

Developing a model to assess the organisational readiness for business process reengineering implementation (case study: a manufacturing firm) pp. 636-657

Samaneh Raeesi Nafchi, Farid Saeedi and Mohammad Reza Fathi

Taylor series solution of a single server queueing model with feedback pp. 658-670

Sandeep Kumar Mogha and Mamta Rani

An integrated benchmarking efficiency analysis of the Indian banking industry using data envelopment analysis pp. 671-692

Nishant Agrawal

Governance at stake: a case of ICICI Bank, India pp. 693-706

Shilpa Parkhi

Maturity evaluation of supply chain procedures by combining SCOR and PST models pp. 707-724

Hossein Safari, Soheila Etezadi, Mohsen Moradi-Moghadam and Mohammad Reza Fathi

Assessment for risk of logistics infrastructure projects using analytic network process pp. 725-756

Vijay Kumar Sharma, Satyendra Kumar Sharma and Ajit Pratap Singh

Volume 11, issue 4, 2021

Service sector performance by a non-parametric approach: a critical review pp. 455-477

Preeti and Supriyo Roy

Developing a research design for assessing automation potential of tasks in processes - a recommended approach pp. 478-497

Pooja Sharma and Nayantara Padhi

Benchmarking business excellence practices: a case-based approach pp. 498-541

Unnikrishnan Palakkil Mavilavalappil, Jyoti Tikoria and Arun Kumar Agariya

Linking performance measurements and manufacturing process improvements: the two-stage analytical framework pp. 542-564

Syarifa Hanoum and Sardar M.N. Islam

Readiness assessment for implementing business process reengineering: case study of a bank in Iran pp. 565-583

Seyed Hossein Siadat, Raziyeh Hemati Gashtasb and Camelia Maleki

Towards a LSRO model of industrial performance improvement: a case study of LSRO model implementation in an industrial SME pp. 584-600

Badr Elwardi, Anwar Meddaoui, Ahmed Mouchtachi and Ahmed En-Nhaili

Volume 11, issue 3, 2021

How to increase organisational learning and knowledge sharing through human resource management processes? pp. 309-331

Reza Salehzadeh, Morteza Seddighi and Ehsan Ebrahimi

Holistic approach of optimising cross-docking in supply chain pp. 332-366

Jyoti Mishra

Towards a new maturity model of industrial performance improvement based on ISO 9001: version 2015 and VDA6.3: version 2016 pp. 367-389

Badr Elwardi, Anwar Meddaoui, Ahmed Mouchtachi and Ahmed En-nhaili

Machinability model and multi-response optimisation of process parameters through regression and utility concept pp. 390-414

Ashok Kumar Sahoo, Amlana Panda, Bijaya Bijeta Nayak, Ramanuj Kumar, Rabin Kumar Das and Ramesh Kumar Nayak

Evaluation of the impact of transformational leadership style on knowledge management considering the mediating role of organisational structure and organisational culture pp. 415-430

Ali Chitsaz Esfahani, Ebrahim Hajipour, Samira Sadat Ranjbaran Tabatabaee and Seyed Hasan Hosseini

Examining the bi-directional relationship between motivation and satisfaction: based on the impact of psychological empowerment pp. 431-453

Mariappan Prabha, Murugesan Punniyamoorthy and Santhanam Nivethitha

Volume 11, issue 2, 2021

The use of benchmarking tool to improve efficiency of company's innovation activities in the conditions of digital economy pp. 151-177

Sergey M. Vasin, Leyla A. Gamidullaeva, Alexey G. Finogeev, Vardan S. Mkrttchian and Artiom A. Berezin

Engaging leadership, engaging environment, engaging job, and engagement pp. 178-199

Maryam Firouznia, Sayyed Mohsen Allameh and Seyed Hasan Hosseini

Linking social disruption and firm performance pp. 200-219

Satyendra Kumar Sharma, Saurabh Chadha and Himanshu Seth

Classification of Indian tea supply chain - in context of Assam pp. 220-253

Tripti Paul and Sandeep Mondal

A vendor recommendation model using neural networks pp. 254-270

Satyendra Kumar Sharma and Sajeev Abraham George

Using queuing models to set the right parking price pp. 271-289

Baruch Keren and Yossi Hadad

Enhancing the performance parameters of flexible manufacturing system using decision-making techniques pp. 290-308

Anupma Yadav and Suresh Chand Jayswal

Volume 11, issue 1, 2021

Using AHP and TOPSIS techniques for assessment of multi-skilled workforce in manufacturing industry pp. 1-27

Abdelhamid Zaki, Mohammed Benbrahim, Bahia Benchekroun and Ghassane Ayad

Ranking the performance of Indian public sector bank using analytic hierarchy process and technique for order preference by similarity to an ideal solution pp. 28-43

Shivani Guru and Debendra Kumar Mahalik

Development of geometry spot weld distribution model to improve efficiency of automotive body shop pp. 44-59

G. Selvam and Prince Arockia Doss Sebastian

Effect of perceived support on employee's voice behaviour through the work engagement: a moderator role of locus of control pp. 60-79

Hasan Abdullah, Iman Ismail, Alhamzah Alnoor and Esraa Yaqoub

Application of artificial neural network techniques in computer aided process planning - a review pp. 80-100

K.K. Natarajan and J. Gokulachandran

On the benchmarking of port performance. A cosine similarity approach pp. 101-114

Iñigo L. Ansorena

Reliability analysis of variables of environmental management in Indian micro scale industries and SMEs pp. 115-149

D.R. Prajapati, Perminder Jit Singh and Amit Kr. Tanwer

Volume 10, issue 4, 2020

Developing a commercialisation model for innovative products and processes in a petroleum firm pp. 439-461

Soranart Ngamcachonkulkid, Parames Chutima and Somboon Chuaykoblap

Replenishment policy for deteriorating items with trade credit and allowable shortages under inflationary environment pp. 462-478

S.R. Singh, Shilpy Tayal and Anjali Gaur

Determinants of switching intention towards mobile number portability pp. 479-494

Anil Kumar Agrawal, Monica Sharma and Praveen K. Mehrotra

What can we learn from process maturity models? – A literature review of models addressing process maturity pp. 495-519

Gunnar Dahlin

A study on the performance measures of the non-Markovian model of optional types of service with extended vacation, reneging process and service interruption followed by phases of repair pp. 520-549

S. Maragatha Sundari, N. Murugeswari and P. Manikandan

Analysing organisational competitiveness through sustainable manufacturing using a hierarchical approach pp. 550-577

K. Sivakumar, R. Jeyapaul and K.E.K. Vimal

Volume 10, issue 3, 2020

Enhancing enterprise resource planning and manufacturing execution system efficiency: a simulation-based decision support approach pp. 297-320

Medoh Chuks Nnamdi and Arnesh Telukdarie

Fantasy sports' outcomes as controversial issues from a gender perspective pp. 321-349

Alan D. Smith, Amber A. Smith-Ditizio and Walter R. Kendall

Optimisation of cutting force using metaheuristics pp. 350-366

Vineet Jain and Tilak Raj

To find the suitability of CMS in Indian industries in comparison of other manufacturing system using AHP technique pp. 367-381

Sanjay Kumar, Vasdev Malhotra and Vikas Kumar

Benchmarking in the hotel industry: the use of USALI pp. 382-396

Catarina Rosa Nunes and Maria João Cardoso Vieira Machado

A model for operational budgeting by the application of interpretive structural modelling approach: a case of Saipa Investment Group Co pp. 397-418

Mohsen Vaez-Ghasemi, Mohammad Taleghani and Mohsen Shafieyan

Brand switching through marketing mix: the role of brand effect on smartphone users pp. 419-438

Salmi Mohd Isa, Lai Kelly and Shaian Kiumarsi

Volume 10, issue 2, 2020

Lean Six Sigma implementation in an OEM: a case-based approach pp. 147-176

V. Raja Sreedharan, Rajeev Trehan, M. Dhanya and P. Arunprasad

A novel approach for benchmarking maintenance based on fuzzy reliability index for the replacement of street lights under uncertainty pp. 177-195

Atul Kumar Sahu, Harendra Kumar Narang and Mridul Singh Rajput

Analysis of M [X] /G k /1 retrial queue with Bernoulli-2 vacation, search for customers and hot stand-by pp. 196-223

J. Radha, K. Indhira and V.M. Chandrasekaran

A new mathematical modelling for relief operation based on stochastic programming pp. 224-239

M.B. Fakhrzad and H. Hasanzadeh

Productivity and profitability of process industry using TDABC: a case study pp. 240-260

Ashwin B. Ganorkar, Ramesh R. Lakhe and Kamalkishor N. Agrawal

A two-phase simulated annealing algorithm to minimise the completion time variance of jobs in flowshops pp. 261-281

J. Krishnaraj and S. Thiagarajan

A neural network-based algorithm for flow shop scheduling problems under fuzzy environment pp. 282-296

Harendra Kumar and Shailendra Giri

Volume 10, issue 1, 2020

Forecasting and aggregate planning application – a case study of a small enterprise in Indonesia pp. 1-21

Elia Oey, Williem Artono Wijaya and Scherly Hansopaheluwakan

Quality edge extraction of mechanical CAD parts for intelligent manufacturing pp. 22-47

Tushar Jain, Meenu and H.K. Sardana

Consequences of knowledge processes in small businesses: the role of knowledge acquisition, dynamic capabilities, knowledge sharing and creativity pp. 48-68

Sayyed Mohsen Allameh, Masoud Kiani Khozani and Behzad Baniasadi

Parametric nonlinear programming for fuzzified queuing systems with catastrophe pp. 69-98

Chandra Shekhar, Amit Kumar and Shreekant Varshney

Optimisation of WEDM parameters in a gear cutting process using MOORA-based GA pp. 99-131

Kasinath Das Mohapatra, Mantra Prasad Satpathy and Susanta Kumar Sahoo

Service identification by enhanced K-mean algorithm in service-oriented architecture pp. 132-146

Anurag Shashwat and Deepak Kumar