Benchmarking for best practice management: an approach for an engineering design organisation

Salah Eldin Adam Hamza

International Journal of Process Management and Benchmarking, 2007, vol. 2, issue 2, 138-151

Abstract: This study proposes the Zairi Benchmarking Model (ZBM) approach to improve the design process in a local design engineering organisation in the Middle East. The ZBM is adopted in a meaningful, practical, insightful and balanced way. The study shows a wide application and how engineering organisations can achieve competitive advantages, efficient decision making and problem-solving capabilities, using the model. The paper concludes that the ZBM may be created by the design team and may be used as a template for engineering design development training.

Keywords: process management; benchmarking; engineering design; Zairi benchmarking model; ZBM; Middle East; Saudi Arabia; design process. (search for similar items in EconPapers)
Date: 2007
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