Proposing an approach for ranking manufacturing companies based on knowledge management process using fuzzy TOPSIS with a case study on the excellent brands of Isfahan province

Mahdieh Mazaheri, Arash Shahin and Hadi Shirouyehzad

International Journal of Process Management and Benchmarking, 2015, vol. 5, issue 2, 133-155

Abstract: The purpose of this study is to elucidate how manufacturing companies can be prioritised based on knowledge management process. The indicators of knowledge management process have been investigated. The sample research includes 56 managers of 15 manufacturing excellent companies of Isfahan province in 2012. Fuzzy method has been used for ranking companies using the closeness to the ideal solution method (TOPSIS). Findings imply that Pars Power Transmission Equipment Company has the best rank regarding knowledge management process; and knowledge storage has the most effective, and knowledge capture has the least effective indicators in the knowledge management process.

Keywords: knowledge management; knowledge storage; knowledge capture; manufacturing excellence; brands; fuzzy TOPSIS; Iran; case study; company ranking. (search for similar items in EconPapers)
Date: 2015
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