Application of fuzzy AHP method in measuring and prioritising perceived value in hospital ERs

Jihene Jlassi, Abederrahman El Mhamedi and Habib Chabchoub

International Journal of Revenue Management, 2008, vol. 2, issue 2, 123-136

Abstract: Accessing a hospital through the Emergency Department (ED) has become a subject of study for many researchers involved in pricing and resource allocation in healthcare. The research developed in this paper aims to measure the performance of the ED at Sfax Hospital as perceived by its patients. In the methodology, Triangular Fuzzy Numbers (TFNs) were introduced in the conventional Analytic Hierarchy Process (AHP) in order to address the imprecise judgements. The results indicate that in order to maximise the patients' satisfaction and perceptions of value, it is crucial to optimise the use of particular human resources.

Keywords: performance measurement; revenue management; healthcare; hospital emergency departments; fuzzy sets; fuzzy AHP; analytical hierarchy process; Tunisia; patient satisfaction; human resources. (search for similar items in EconPapers)
Date: 2008
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