A decision-making framework for the selection of third-party reverse logistics provider

P. Murugesan and A. Noorul Haq

International Journal of Services, Economics and Management, 2010, vol. 2, issue 3/4, 350-370

Abstract: Outsourcing has provided many third-party providers with a unique opportunity to enter the reverse logistics market. The selection of partners for the specific function of reverse logistics support becomes more important. This paper proposes a structured model for evaluating and selecting Third-Party Reverse Logistics Provider (3PRLP) by considering factors such as Third-Party Logistics (3PL) services, organisational performance criteria, organisational role, reverse logistics functions, IT applications, user satisfaction and impact of use of 3PL and their respective sub-factors using the Analytic Hierarchy Process (AHP) and Fuzzy Analytic Hierarchy Process (FAHP). A usability evaluation of the AHP-based model with four 3PRLPs is discussed. The effectiveness of the AHP and FAHP models is illustrated using a company in southern part of India.

Keywords: reverse logistics; outsourcing; MCDM; multicriteria decision making; 3PRLP; third-party reverse logistics providers; analytical hierarchy process; FAHP; fuzzy AHP; 3PL selection; India; partner selection. (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:ids:injsem:v:2:y:2010:i:3/4:p:350-370

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