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International Journal of Services, Economics and Management

2007 - 2018

From Inderscience Enterprises Ltd
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Volume 9, issue 2, 2018

Neural networks to analyse the incidence of customer satisfaction in their loyalty in a tourist destination pp. 95-110 Downloads
Reyner Pérez-Campdesuñer, Alexander Sánchez-Rodríguez, Gelmar García-Vidal and Rodobaldo Martínez-Vivar
The antecedents of green information system and impact on environmental performance pp. 111-124 Downloads
Zuoming Liu, Huaqing Wang and Ping Li
Salespeople's trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy pp. 125-142 Downloads
Peerayuth Charoensukmongkol and Pornprom Suthatorn
The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India pp. 143-157 Downloads
Devkant Kala and D.S. Chaubey
Corporate reputation, service innovation and cross-buying intention: a test on reciprocal relationship and mediation effect pp. 158-176 Downloads
Sridhar Manohar and Ganesan Palanisamy

Volume 9, issue 1, 2018

Is the complementarity between remittances and human capital development a panacea for income inequality reduction? pp. 1-17 Downloads
Kunofiwa Tsaurai
Outsourcing in-house food operation in a hotel organisation in Hong Kong pp. 18-35 Downloads
Pimtong Tavitiyaman, Bruce Tsui and Ray Tak-Yin Hui
Antecedents and outcomes of telecom reputation in Ghana pp. 36-60 Downloads
Alex Anlesinya, Zakari Bukari, Amy Afi Bonuedi, Michael K. Mickson, Adwoa Benewaa Brefo-Manuh and Gerald Joseph Nii Tetteh Nyanyofio
Role of information of service quality in formation of behavioural intention among students: empirical analysis in university settings pp. 61-76 Downloads
Dharmesh D. Gadhavi, Jayesh D. Patel and Yupal S. Shukla
Effect of conflict and emotions on perceptions of social loafing in groups pp. 77-94 Downloads
Satvir Singh, Min Zhu and Huaqing Wang

Volume 8, issue 1/2, 2017

Evaluating competitiveness of the convention destination: a primary stakeholders' perspective in Chiang Mai City, Thailand pp. 1-17 Downloads
Wanniwat Pansuwong
The moderating role of service innovation on the relationship between customer satisfaction and customer value: a case of 3-star hotels in Jakarta pp. 18-34 Downloads
Ronald Sukwadi
Implementation of technology for business cluster management: a prototype of sharing economy among customs broker SMEs in Thailand pp. 35-50 Downloads
Kanitta Chutanoparat, T. Mokkhamakkul and S. Sinthupinyo
A comparative study of two Thai franchises in international expansion pp. 51-72 Downloads
Arunee Lertkornkitja
What values are perceived by hotel guests? pp. 73-89 Downloads
Levyda Levyda
CAPEX efficiency and service quality improvement via tower sharing in the Indonesian telecommunication industry: optimisation model using comparison of genetic algorithm and simulated annealing methods pp. 90-108 Downloads
Anisah Firli, Ina Primiana, Umi Kaltum, Yevis Marty Oesman, Aldrin Herwany, Yudi Azis and Akhmad Yunani
Perception of faculty members on factors affecting quality education and employability skills in technical education sector: an empirical analysis pp. 109-131 Downloads
O.P. Shukla and S.K. Garg

Volume 6, issue 3, 2014

Online decision support system for finished lamb production pp. 209-221 Downloads
Wyn Morris and Nishikant Mishra
Management consulting: measuring performance and the use of success fees pp. 222-247 Downloads
Bärbel Fleischer, Dodo Zu Knyphausen-Aufseß and Lars Schweizer
A disruption analysis of mobile communication services using business ecosystem concept pp. 248-262 Downloads
Thanh Van Do, Hanne Kristine Hallingby, Loc H. Khuong and Natalia Kryvinska
The relationship between income level and medical tourism service quality expectations pp. 263-281 Downloads
Jose F. Moreno and Michael Guiry

Volume 6, issue 2, 2014

Why travellers share information online: a model of trust, innovativeness and loyalty in Generation Y travellers pp. 115-131 Downloads
Anupama Sukhu and Anil Bilgihan
Employees' perception of empowerment: a comparative study among different sectors of banks pp. 132-145 Downloads
Elizabeth George and K.A. Zakkariya
A comparison of academia and industry perceptions of an ideal hospitality management programme pp. 146-162 Downloads
Chandan Kumar Banerjee and Kaushik Mandal
Enhancing customer experience in Canadian hotels pp. 163-180 Downloads
Chandana Jayawardena and Anupama Sukhu
Using practice theory to analyse value propositions and value facilitation in self-reliance training pp. 181-192 Downloads
Benjamin P.W. Ellway
Exhibitors and visitors' motivations at destination trade shows pp. 193-208 Downloads
Shobha Menon and Manoj Edward

Volume 6, issue 1, 2014

Evaluation of HIV health services in Lagos State: an empirical study pp. 1-13 Downloads
Waliu Apena, Rajeev K. Bali, Jackie Binnersley, Raouf N.G. Naguib, Michael O. Odetayo and Vikraman Baskaran
Textual meta-analysis of maintenance management's knowledge assets pp. 14-37 Downloads
Fazel Ansari, Patrick Uhr and Madjid Fathi
Causality between the pillars of development and economic growth: a panel VAR application pp. 38-62 Downloads
Rudra P. Pradhan and John H. Hall
Service supply chain management: generalised and applied framework perspective pp. 63-96 Downloads
Zhixiang Chen
Outpatient service quality and doctor-patient relationship: a study in Chinese public hospital pp. 97-111 Downloads
Guimin Duan, Lan Qiu, Weiping Yu and Hao Hu

Volume 5, issue 3, 2013

On the demand for nursing labour in hospital pharmacies pp. 179-202 Downloads
Sean M. Murphy, Daniel L. Friesner and Robert Rosenman
The antecedents of re-purchase intentions: the service quality perspective pp. 203-221 Downloads
Anthony Perrone and Ho Yin Wong
Understanding satisfying service encounters in retail banking - a dyadic perspective pp. 222-255 Downloads
Nathalie Kania and Thorsten Gruber
Applying Kansei Engineering, the Kano model and QFD to services pp. 256-274 Downloads
Markus Hartono, Tan Kay Chuan and John Brian Peacock

Volume 5, issue 1/2, 2013

Are service-based business models of the video game industry blueprints for the music industry? pp. 5-20 Downloads
Florian Waldner, Martin Zsifkovits and Kurt Heidenberger
SOA investment decision-making using real options analysis pp. 21-40 Downloads
Lukas Auer
The role of e-commerce in B2B markets of goods and services pp. 41-71 Downloads
Polina Fauska, Natalia Kryvinska and Christine Strauss
Consideration of aspects affecting the evolvement of collaborative e-business in service organisations pp. 72-92 Downloads
Oksana Urikova, Iryna Ivanochko, Natalia Kryvinska, Christine Strauss and Peter Zinterhof
A service oriented framework for designing buyer supplier relations pp. 93-111 Downloads
Werner Wetzlinger, Jörg Schweiger, Gerold Wagner and Christian Neumann
Multi-channel management: an exploratory study of current practices pp. 112-124 Downloads
Lea M. Wakolbinger and Christian Stummer
Service innovation capabilities: what are they? pp. 125-153 Downloads
Lidia Gryszkiewicz, Eleni Giannopoulou and Pierre-Jean Barlatier
A process model to guide the integration of business processes and services within and across organisations pp. 154-177 Downloads
Dietmar Nedbal

Volume 4, issue 4, 2012

Service quality, image and loyalty towards Malaysian hotels pp. 267-281 Downloads
Tat-Huei Cham and Yalini Easvaralingam
Determinants of student satisfaction in higher education: an empirical study in Dubai pp. 282-297 Downloads
Sanjai K. Parahoo and Rana M. Tamim
A study of impact of search engine optimisation to internet marketing strategy pp. 298-316 Downloads
Achmad Nizar Hidayanto, Moch. Sidhki Adha, Meganingrum Arista Jiwanggi and Tisha Melia
Two main cognitive gaps by using TRIZ and tools in service system design pp. 317-330 Downloads
Jui-Chin Jiang, Paul Sun and Yuan-Ju Chou
An exploratory study of service productivity index for service industry evaluation pp. 331-343 Downloads
Nur Indrianti
Primary TQM practices and their effects on engineering performance in a Malaysian semiconductor firm pp. 344-365 Downloads
Poh Kiat Ng and Kian Siong Jee

Volume 4, issue 3, 2012

Strategic planning of service supply chain using dynamic SAP-LAP model: a case study of a leading gas organisation in India pp. 169-185 Downloads
Fauzia Siddiqui, Abid Haleem and Chitra Sharma
Integrating TQM and HRM to achieve a higher knowledge sharing in Malaysian service firms: an SEM approach pp. 186-208 Downloads
Keng-Boon Ooi, Veeri Arumugam, Voon-Hsien Lee and Janet Lew-Sian Wooi
The determinants of customer loyalty in Malaysian mobile telecommunication services: a structural analysis pp. 209-235 Downloads
Lai-Ying Leong, Teck-Soon Hew, Keng-Boon Ooi and Binshan Lin
Determining factors affecting broadband services adoption: an empirical analysis of Malaysian consumers pp. 236-251 Downloads
Jia-Jia Sim, Foong-Min Kong, Voon-Hsien Lee, Garry Wei-Han Tan and Aik-Chuan Teo
Weighted directed graph: a Petri net-based method of extraction of closed weighted directed Euler trail pp. 252-264 Downloads
Sunita Kumawat

Volume 4, issue 2, 2012

Temp workers: why be loyal? pp. 93-103 Downloads
Isabelle Galois, Juliet F. Poujol and Pascal Paillé
Organising infrastructure networks - two descriptive case studies on value creation pp. 104-121 Downloads
Maila Herrala, Pekka Belt, Harri Haapasalo and Pekka Pakkala
Spare parts management at automobile service centre using artificial neural network pp. 122-144 Downloads
Rishu Sharma and Suresh Garg
Relational capital and SME collaborative strategy in the Malaysian service industry pp. 145-166 Downloads
Alan G. Downe, Siew-Phaik Loke and Murali Sambasivan
Introduction to Opinion note: Quo vadis Malaysian Higher Education? pp. 167-168 Downloads
Nirwan Idrus

Volume 4, issue 1, 2012

Mobile Interfaced Crops Diagnosis Expert System (MICDES): a case for rural Kenyan farmers pp. 4-26 Downloads
Daniel Orwa Ochieng, Timothy Mwololo Waema and Jared Okoyo Onsomu
Redesigning the inter-facility network of a parcel distribution company in a developing country pp. 27-42 Downloads
Omar Ben-Ayed
Engineering analysis and economic evaluation of broadband fixed wireless access in developing country: wireless city in Thailand pp. 43-61 Downloads
Pichet Ritthisoonthorn, Kazi M. Ahmed and Donyaprueth Krairit
XO integration: voices from the field pp. 62-74 Downloads
Wanda Eugene, Shaundra Bryant Daily and Elana Langer
A service model for improving healthcare delivery in rural developing communities pp. 75-92 Downloads
Ronald J. Leach, Todd Shurn, Legand L. Burge, Peter A. Keiller and John Trimble
Page updated 2018-12-12