International Journal of Services, Economics and Management

2007 - 2025

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Volume 10, issue 3, 2019

Could financial trouble be avoided by cooking at home? An analysis of checking account records pp. 195-207

Franziska Willenbuecher and Marc Anthony Fusaro

Examining strategic group membership and firm performance in the global hotel industry pp. 208-228

Wei He and Tantatape Brahmasrene

Impacts of decentralisation on quality and satisfaction: evidence from city bus service in Vietnam pp. 229-247

Hung V. Nguyen, Thang V. Nguyen, Cuong H. Nguyen and Anh T. Ha

Asset quality and performance: an empirical study of Indian microfinance institutions pp. 248-265

Sougata Ray and Sushanta Mahapatra

Evaluation of students' satisfaction with perceived performance value projection in Malaysian private higher education institutions pp. 266-287

R. Ganesh and Abdullah Haslinda

Volume 10, issue 2, 2019

Understanding the intention to use self service technologies in the airline industry pp. 89-109

N. Thamaraiselvan, S. Thanigai Arul and Dharun Kasilingam

Financial development-income inequality nexus in South Eastern European countries: does the relationship vary with the level of inflation? pp. 110-125

Kunofiwa Tsaurai and Charles Nyoka

Assessing and improving performance for a small contact centre pp. 126-145

Lifang Wu

An exploratory study on the morphology and measurement of teleshopping trust: a scale development pp. 146-176

Olfa Bouhlel

How product quality, brand image, and customer satisfaction affect the purchase decisions of Indonesian automotive customers pp. 177-193

Aris Insan Waluya, M. Ali Iqbal and Rhian Indradewa

Volume 10, issue 1, 2019

Bill prioritisation and bill payment orientation in the developing country context pp. 1-22

Joseann Knight and Donley Carrington

Service quality gap - a tale of two companies pp. 23-33

Hasnan Baber

Understanding the antecedents of service decisions: an integration of service promiscuity and customer citizenship behaviour pp. 34-54

Benny J. Godwin and Rowena Wright

Social loafing with group development pp. 55-67

Min Zhu and Huaqing Wang

Green innovation under uncertainty - a dynamic perspective pp. 68-88

Ping Li, Mohan Menon and Zuoming Liu

Volume 9, issue 2, 2018

Neural networks to analyse the incidence of customer satisfaction in their loyalty in a tourist destination pp. 95-110

Reyner Pérez-Campdesuñer, Alexander Sánchez-Rodríguez, Gelmar Vidal and Rodobaldo Martínez-Vivar

The antecedents of green information system and impact on environmental performance pp. 111-124

Zuoming Liu, Huaqing Wang and Ping Li

Salespeople's trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy pp. 125-142

Peerayuth Charoensukmongkol and Pornprom Suthatorn

The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India pp. 143-157

Devkant Kala and D.S. Chaubey

Corporate reputation, service innovation and cross-buying intention: a test on reciprocal relationship and mediation effect pp. 158-176

Sridhar Manohar and Ganesan Palanisamy

Volume 9, issue 1, 2018

Is the complementarity between remittances and human capital development a panacea for income inequality reduction? pp. 1-17

Kunofiwa Tsaurai

Outsourcing in-house food operation in a hotel organisation in Hong Kong pp. 18-35

Pimtong Tavitiyaman, Bruce Tsui and Ray Tak-Yin Hui

Antecedents and outcomes of telecom reputation in Ghana pp. 36-60

Alex Anlesinya, Zakari Bukari, Amy Afi Bonuedi, Michael K. Mickson, Adwoa Benewaa Brefo-Manuh and Gerald Joseph Nii Tetteh Nyanyofio

Role of information of service quality in formation of behavioural intention among students: empirical analysis in university settings pp. 61-76

Dharmesh D. Gadhavi, Jayesh D. Patel and Yupal S. Shukla

Effect of conflict and emotions on perceptions of social loafing in groups pp. 77-94

Satvir Singh, Min Zhu and Huaqing Wang

Volume 8, issue 1/2, 2017

Evaluating competitiveness of the convention destination: a primary stakeholders' perspective in Chiang Mai City, Thailand pp. 1-17

Wanniwat Pansuwong

The moderating role of service innovation on the relationship between customer satisfaction and customer value: a case of 3-star hotels in Jakarta pp. 18-34

Ronald Sukwadi

Implementation of technology for business cluster management: a prototype of sharing economy among customs broker SMEs in Thailand pp. 35-50

Kanitta Chutanoparat, T. Mokkhamakkul and S. Sinthupinyo

A comparative study of two Thai franchises in international expansion pp. 51-72

Arunee Lertkornkitja

What values are perceived by hotel guests? pp. 73-89

Levyda Levyda

CAPEX efficiency and service quality improvement via tower sharing in the Indonesian telecommunication industry: optimisation model using comparison of genetic algorithm and simulated annealing methods pp. 90-108

Anisah Firli, Ina Primiana, Umi Kaltum, Yevis Marty Oesman, Aldrin Herwany, Yudi Azis and Akhmad Yunani

Perception of faculty members on factors affecting quality education and employability skills in technical education sector: an empirical analysis pp. 109-131

O.P. Shukla and S.K. Garg

Volume 6, issue 3, 2014

Online decision support system for finished lamb production pp. 209-221

Wyn Morris and Nishikant Mishra

Management consulting: measuring performance and the use of success fees pp. 222-247

Bärbel Fleischer, Dodo Zu Knyphausen-Aufseß and Lars Schweizer

A disruption analysis of mobile communication services using business ecosystem concept pp. 248-262

Thanh Van Do, Hanne Kristine Hallingby, Loc H. Khuong and Natalia Kryvinska

The relationship between income level and medical tourism service quality expectations pp. 263-281

Jose F. Moreno and Michael Guiry

Volume 6, issue 2, 2014

Why travellers share information online: a model of trust, innovativeness and loyalty in Generation Y travellers pp. 115-131

Anupama Sukhu and Anil Bilgihan

Employees' perception of empowerment: a comparative study among different sectors of banks pp. 132-145

Elizabeth George and K.A. Zakkariya

A comparison of academia and industry perceptions of an ideal hospitality management programme pp. 146-162

Chandan Kumar Banerjee and Kaushik Mandal

Enhancing customer experience in Canadian hotels pp. 163-180

Chandana Jayawardena and Anupama Sukhu

Using practice theory to analyse value propositions and value facilitation in self-reliance training pp. 181-192

Benjamin P.W. Ellway

Exhibitors and visitors' motivations at destination trade shows pp. 193-208

Shobha Menon and Manoj Edward

Volume 6, issue 1, 2014

Evaluation of HIV health services in Lagos State: an empirical study pp. 1-13

Waliu Apena, Rajeev K. Bali, Jackie Binnersley, Raouf N.G. Naguib, Michael O. Odetayo and Vikraman Baskaran

Textual meta-analysis of maintenance management's knowledge assets pp. 14-37

Fazel Ansari, Patrick Uhr and Madjid Fathi

Causality between the pillars of development and economic growth: a panel VAR application pp. 38-62

Rudra P. Pradhan and John H. Hall

Service supply chain management: generalised and applied framework perspective pp. 63-96

Zhixiang Chen

Outpatient service quality and doctor-patient relationship: a study in Chinese public hospital pp. 97-111

Guimin Duan, Lan Qiu, Weiping Yu and Hao Hu

Volume 5, issue 3, 2013

On the demand for nursing labour in hospital pharmacies pp. 179-202

Sean M. Murphy, Daniel L. Friesner and Robert Rosenman

The antecedents of re-purchase intentions: the service quality perspective pp. 203-221

Anthony Perrone and Ho Yin Wong

Understanding satisfying service encounters in retail banking - a dyadic perspective pp. 222-255

Nathalie Kania and Thorsten Gruber

Applying Kansei Engineering, the Kano model and QFD to services pp. 256-274

Markus Hartono, Tan Kay Chuan and John Brian Peacock

Volume 5, issue 1/2, 2013

Are service-based business models of the video game industry blueprints for the music industry? pp. 5-20

Florian Waldner, Martin Zsifkovits and Kurt Heidenberger

SOA investment decision-making using real options analysis pp. 21-40

Lukas Auer

The role of e-commerce in B2B markets of goods and services pp. 41-71

Polina Fauska, Natalia Kryvinska and Christine Strauss

Consideration of aspects affecting the evolvement of collaborative e-business in service organisations pp. 72-92

Oksana Urikova, Iryna Ivanochko, Natalia Kryvinska, Christine Strauss and Peter Zinterhof

A service oriented framework for designing buyer supplier relations pp. 93-111

Werner Wetzlinger, Jörg Schweiger, Gerold Wagner and Christian Neumann

Multi-channel management: an exploratory study of current practices pp. 112-124

Lea M. Wakolbinger and Christian Stummer

Service innovation capabilities: what are they? pp. 125-153

Lidia Gryszkiewicz, Eleni Giannopoulou and Pierre-Jean Barlatier

A process model to guide the integration of business processes and services within and across organisations pp. 154-177

Dietmar Nedbal