International Journal of Services, Economics and Management

2007 - 2025

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Volume 11, issue 4, 2020

Examining customers' perception of electronic shopping mall's e-service quality pp. 329-346

Xin Tong Li, Abdul Rahman, Gan Connie and Zahir Osman

Service innovation and firm performance: operational experiences in uncertain environments pp. 347-370

Morteza Akbari, Hossein Mokhtari, Afsaneh Moradi, Afsaneh Pourjam and Ala Khosravani

Fostering China's expanding trade in services pp. 371-389

Xuedong Li, Michael D. Clemes and Baiding Hu

Socio-economic inequality and economic growth in BRICS countries: relationships and policy options pp. 390-429

Olawumi D. Awolusi and Josue Mbonigaba

Volume 11, issue 3, 2020

Does tourism growth create a trickle-down effect in rural areas? pp. 191-220

Ghozali Maski, Faishal Fadli and Vietha Devia Sagita Sumantri

The impact of country of origin on relationship marketing outcomes in a market with a large migrant population pp. 221-233

Richard A. Heiens and Larry P. Pleshko

What determines customers' loyalty towards telecommunication service? Mediating roles of satisfaction and trust pp. 234-255

Hiram Ting, Kim-Lim Tan, Xin-Jean Lim, Jun-Hwa Cheah, Qian-Hui Ting and Hui-Bun Ting

Identifying the antecedents of internal integration in improving green product innovation pp. 256-273

Zuoming Liu

International entrepreneurial culture, innovation differentiation strategy and early internationalisation: evidence from Indian born globals pp. 274-301

Dominic Buccieri

Sustainability practices in tourism supply chain with confirmatory factor analysis pp. 302-327

Deepak Eldho Babu and Arshinder Kaur

Volume 11, issue 2, 2020

Validation of customers' perceived e-service quality determinants: a confirmatory factor analysis approach pp. 97-118

Narender Singh Bhati

Effect of staff appearance on customer satisfaction and revisit intention pp. 119-136

Byoungho Lee and Jinkyung Choi

Assessing after-sales services quality: integrated SERVQUAL and fuzzy Kano's model pp. 137-166

Seyedehfatemeh Golrizgashti, Amir Razavi Hejaz and Kimia Farshianabbasi

Identification, ranking and clustering of electronic banking services based on customer satisfaction: case study in bank industry pp. 167-190

Javid Jouzdani, Hadi Shirouyehzad, Niloufar Maaroufi and Ali Javaheri

Volume 11, issue 1, 2020

Use of Taguchi method for optimisation of process parameters of option pricing model pp. 1-20

Amir Ahmad Dar and N. Anuradha

The forefront of mobile shopping: an emerging economy's perspective pp. 21-47

Chi-Yang Hng, Pik-Yin Foo, Ai-Fen Lim and Radha Krishnan Nair

The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysia pp. 48-70

Shimiao Li

Exploring service quality combining Kano model and importance-performance analysis - customer satisfaction of luxury housing service management pp. 71-95

Tai-Hsi Wu, Shao-Jen Weng, Ruei-Bin Pan, Seung-Hwan Kim, Don Gotcher and Yao-Te Tsai

Volume 10, issue 3, 2019

Could financial trouble be avoided by cooking at home? An analysis of checking account records pp. 195-207

Franziska Willenbuecher and Marc Anthony Fusaro

Examining strategic group membership and firm performance in the global hotel industry pp. 208-228

Wei He and Tantatape Brahmasrene

Impacts of decentralisation on quality and satisfaction: evidence from city bus service in Vietnam pp. 229-247

Hung V. Nguyen, Thang V. Nguyen, Cuong H. Nguyen and Anh T. Ha

Asset quality and performance: an empirical study of Indian microfinance institutions pp. 248-265

Sougata Ray and Sushanta Mahapatra

Evaluation of students' satisfaction with perceived performance value projection in Malaysian private higher education institutions pp. 266-287

R. Ganesh and Abdullah Haslinda

Volume 10, issue 2, 2019

Understanding the intention to use self service technologies in the airline industry pp. 89-109

N. Thamaraiselvan, S. Thanigai Arul and Dharun Kasilingam

Financial development-income inequality nexus in South Eastern European countries: does the relationship vary with the level of inflation? pp. 110-125

Kunofiwa Tsaurai and Charles Nyoka

Assessing and improving performance for a small contact centre pp. 126-145

Lifang Wu

An exploratory study on the morphology and measurement of teleshopping trust: a scale development pp. 146-176

Olfa Bouhlel

How product quality, brand image, and customer satisfaction affect the purchase decisions of Indonesian automotive customers pp. 177-193

Aris Insan Waluya, M. Ali Iqbal and Rhian Indradewa

Volume 10, issue 1, 2019

Bill prioritisation and bill payment orientation in the developing country context pp. 1-22

Joseann Knight and Donley Carrington

Service quality gap - a tale of two companies pp. 23-33

Hasnan Baber

Understanding the antecedents of service decisions: an integration of service promiscuity and customer citizenship behaviour pp. 34-54

Benny J. Godwin and Rowena Wright

Social loafing with group development pp. 55-67

Min Zhu and Huaqing Wang

Green innovation under uncertainty - a dynamic perspective pp. 68-88

Ping Li, Mohan Menon and Zuoming Liu

Volume 9, issue 2, 2018

Neural networks to analyse the incidence of customer satisfaction in their loyalty in a tourist destination pp. 95-110

Reyner Pérez-Campdesuñer, Alexander Sánchez-Rodríguez, Gelmar Vidal and Rodobaldo Martínez-Vivar

The antecedents of green information system and impact on environmental performance pp. 111-124

Zuoming Liu, Huaqing Wang and Ping Li

Salespeople's trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy pp. 125-142

Peerayuth Charoensukmongkol and Pornprom Suthatorn

The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India pp. 143-157

Devkant Kala and D.S. Chaubey

Corporate reputation, service innovation and cross-buying intention: a test on reciprocal relationship and mediation effect pp. 158-176

Sridhar Manohar and Ganesan Palanisamy

Volume 9, issue 1, 2018

Is the complementarity between remittances and human capital development a panacea for income inequality reduction? pp. 1-17

Kunofiwa Tsaurai

Outsourcing in-house food operation in a hotel organisation in Hong Kong pp. 18-35

Pimtong Tavitiyaman, Bruce Tsui and Ray Tak-Yin Hui

Antecedents and outcomes of telecom reputation in Ghana pp. 36-60

Alex Anlesinya, Zakari Bukari, Amy Afi Bonuedi, Michael K. Mickson, Adwoa Benewaa Brefo-Manuh and Gerald Joseph Nii Tetteh Nyanyofio

Role of information of service quality in formation of behavioural intention among students: empirical analysis in university settings pp. 61-76

Dharmesh D. Gadhavi, Jayesh D. Patel and Yupal S. Shukla

Effect of conflict and emotions on perceptions of social loafing in groups pp. 77-94

Satvir Singh, Min Zhu and Huaqing Wang

Volume 8, issue 1/2, 2017

Evaluating competitiveness of the convention destination: a primary stakeholders' perspective in Chiang Mai City, Thailand pp. 1-17

Wanniwat Pansuwong

The moderating role of service innovation on the relationship between customer satisfaction and customer value: a case of 3-star hotels in Jakarta pp. 18-34

Ronald Sukwadi

Implementation of technology for business cluster management: a prototype of sharing economy among customs broker SMEs in Thailand pp. 35-50

Kanitta Chutanoparat, T. Mokkhamakkul and S. Sinthupinyo

A comparative study of two Thai franchises in international expansion pp. 51-72

Arunee Lertkornkitja

What values are perceived by hotel guests? pp. 73-89

Levyda Levyda

CAPEX efficiency and service quality improvement via tower sharing in the Indonesian telecommunication industry: optimisation model using comparison of genetic algorithm and simulated annealing methods pp. 90-108

Anisah Firli, Ina Primiana, Umi Kaltum, Yevis Marty Oesman, Aldrin Herwany, Yudi Azis and Akhmad Yunani

Perception of faculty members on factors affecting quality education and employability skills in technical education sector: an empirical analysis pp. 109-131

O.P. Shukla and S.K. Garg