International Journal of Services, Economics and Management

2007 - 2025

From Inderscience Enterprises Ltd
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Volume 13, issue 4, 2022

Two-wheeler service sector: a billion dollar industry in India pp. 313-337

Virupaxi Bagodi and Varsha Bagodi

Collaborative behaviours and social dilemmas during the coronavirus pandemic: does gender matter in the context of Moroccan firms? pp. 338-357

Slimane Ed-Dafali, Miloudi Kobiyh, Amina Omrane and Nahid Bikhzazen

Barter scheme in supply chain of traditional wet market during COVID-19 pandemic pp. 358-377

Sutanto Sutanto, Jamal Wiwoho, Intan Novela Qurrotul Aini and Alexander Yonathan Christy

Risks and profitability of microfinance institutions during crisis: empirical insights from an emerging market pp. 378-409

King Carl Tornam Duho

How service design can improve the patient experience pp. 410-449

Sofia Rego, Leandro Pereira, à lvaro Dias, Rui Gonçalves and Renato Lopes da Costa

Volume 13, issue 3, 2022

The importance of openness to the external environment for the development of entrepreneurial university pp. 203-224

Sawsen Sidrat and Younes Boujelbene

'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness pp. 225-242

Eugene Cheng-Xi Aw, Stephanie Hui-Wen Chuah, Mohamad Fazli Sabri and Han-Xi Chong

Impact of COVID-19 on the migrant worker livelihood: study in the Jalpaiguri Region, India pp. 243-258

Nirmal Chandra Roy

Total, direct and indirect employment effects of a hypothetical manufacturing 'shutdown': evidence from the main EU economies pp. 259-281

Claudio Di Berardino, Stefano D'Angelo and Gianni Onesti

Forecasting and modelling for the inbound tourism demand volatility pp. 282-312

Yuruixian Zhang, Wei Chong Choo, Yuhanis Abdul Aziz, Choy Leong Yee and Jen Sim Ho

Volume 13, issue 2, 2022

Locus of control and investment decision: an investor's perspective pp. 93-107

Som Nath Paul, Amar Kumar Mishra and Rajesh Kumar Upadhyay

Determinant effects on attitude formation and revisit intention among mainland Chinese tourists: the case of Malaysia pp. 108-130

Norzalita Abd Aziz, Fei Long and Alireza Habibi

Impact and future of artificial intelligence pp. 131-151

Renato Lopes Da Costa, João Diamantino, Leandro Pereira, à lvaro Dias, Rui Gonçalves and Natália Teixeira

Food and beverage industry in a pandemic context pp. 152-181

Leandro Pereira, Margarida Couto, Renato Lopes Da Costa, à lvaro Dias, Rui Gonçalves and Rui Vinhas Da Silva

Asymmetric nexus between energy prices, precious metal prices and stock market prices in the Indian context: evidence from a nonlinear ARDL model approach pp. 182-201

Suresh Kumar, Gurcharan Singh and Ankit Kumar

Volume 13, issue 1, 2022

Financial literacy education and high school students - overview, analysis, suggestions and implications pp. 1-16

Chen Tian and Chunhui Wang

Antecedents of job satisfaction and organisational commitment - PLS-SEM approach pp. 17-38

Mai Ngoc Khuong, Tran Phuong Mai and Nguyen Thi Minh Phuong

To develop an index measuring financial awareness amongst the rural women beneficiaries of a microfinance institution pp. 39-56

Vinita Rai and Monica Shrivastava

Employee satisfaction in the sales department of the automobile industry in Beijing, China: an approach with Herzberg's two-factor theory pp. 57-77

R. Ganesh and Yang Liu

Improving internal management capabilities to increase supply chain resilience and financial performance - a dynamic capabilities perspective pp. 78-91

Zuoming Liu

Volume 12, issue 4, 2021

A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry pp. 317-337

Pierre Mostert, Eksteen Theron and Jack Kruger

Interaction among productivity and financial performance of people's credit funds in Vietnam pp. 338-366

Van Duong Ha

A cohort study of motivational factors towards fitness training services in Ahmedabad City pp. 367-387

Avani Raval and Swati Saxena

Determinants of consumers' frequency of eating out: implication for the restaurant business in India pp. 388-403

Waseem Khan, Saghir Ahmad Ansari and Mohd Imran Siddiquei

The impact of macroeconomic policies on Tunisian current account, an ARDL approach pp. 404-425

Hager Farhoud and Lotfi Taleb

Volume 12, issue 3, 2021

A study on the relationships between psychological contract and personal aspects among teachers in higher education institutions in India pp. 211-227

Remya Lathabhavan, Aishwarya Sajimon and Jeffrey Daniel

The leading edge of NFC mobile wallet adoption: an empirical analysis from an emerging economy's perspective pp. 228-253

Hui-Ling Hor, Wei-Lun Wong, Sau-Kit Ho, Junn-Hann Tan, Su-Xian Teo and Pik-Yin Foo

Predictors determining the intention to use hotel branded mobile app among Malaysia's millennials: the mediating effect of perceived personalisation pp. 254-271

Vivien Mei-Yin Lim, Rajat Subhra Chatterjee and Pik-Yin Foo

Resource planning system for organisations - a soft computing approach pp. 272-293

Erfan Zarafshan, Sina Gholami, Reza Sheikh and Shib Sankar Sana

Modelling the factors affecting global economy during COVID-19 using ISM approach pp. 294-316

Meenu Shant Priya, Vineet Jain, Sajal Kabiraj and Samant Shant Priya

Volume 12, issue 2, 2021

Relationship marketing tactics, customer entitlement, and customer behavioural responses pp. 109-128

Thi Bich Hanh Tran and Anh Dung Vu

Exploratory study on the professional situation of hotel directors pp. 129-148

à lvaro Dias, Raúl R. Ferreira and Fernando M. Garrido

Examining the intentions to use crowdfunding platform - an extended technology acceptance model pp. 149-163

Hasnan Baber

Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons: the moderating role of pleasure-arousal-dominance emotional state model pp. 164-184

Nidhi Kampani and Deepika Jhamb

Corporate social responsibility practices and their impact on sustainable development in Saudi Arabia pp. 185-209

Mahmoud Touny, Khaled Alsaeed Qamar and Mahmoud M. Hussein Alayis

Volume 12, issue 1, 2021

Knowledge and relationship of consultants as key in management consulting industry: the case of Portugal consulting sector pp. 1-20

Renato Lopes Da Costa, Leandro Pereira, à lvaro Dias, José Santos and Rui Gonçalves

The lost money: study of India's inward foreign remittances and its related factors - a panel data approach pp. 21-40

Muskan Kaur, Kanchan Sehrawat and Madhu Vij

A comparative study of the leadership skills of the millennial male and millennial female managerial leaders in the Indian service sector pp. 41-59

Pooja and Pranab Kumar

Quality in the supermarket sector in Peru pp. 60-92

Jorge Benzaquen De Las Casas, Angie à lvarez, à talo Falcón, Úrsula Velarde and Víctor Burga

Economic growth-financial development-poverty nexus in emerging markets pp. 93-108

Kunofiwa Tsaurai

Volume 11, issue 4, 2020

Examining customers' perception of electronic shopping mall's e-service quality pp. 329-346

Xin Tong Li, Abdul Rahman, Gan Connie and Zahir Osman

Service innovation and firm performance: operational experiences in uncertain environments pp. 347-370

Morteza Akbari, Hossein Mokhtari, Afsaneh Moradi, Afsaneh Pourjam and Ala Khosravani

Fostering China's expanding trade in services pp. 371-389

Xuedong Li, Michael D. Clemes and Baiding Hu

Socio-economic inequality and economic growth in BRICS countries: relationships and policy options pp. 390-429

Olawumi D. Awolusi and Josue Mbonigaba

Volume 11, issue 3, 2020

Does tourism growth create a trickle-down effect in rural areas? pp. 191-220

Ghozali Maski, Faishal Fadli and Vietha Devia Sagita Sumantri

The impact of country of origin on relationship marketing outcomes in a market with a large migrant population pp. 221-233

Richard A. Heiens and Larry P. Pleshko

What determines customers' loyalty towards telecommunication service? Mediating roles of satisfaction and trust pp. 234-255

Hiram Ting, Kim-Lim Tan, Xin-Jean Lim, Jun-Hwa Cheah, Qian-Hui Ting and Hui-Bun Ting

Identifying the antecedents of internal integration in improving green product innovation pp. 256-273

Zuoming Liu

International entrepreneurial culture, innovation differentiation strategy and early internationalisation: evidence from Indian born globals pp. 274-301

Dominic Buccieri

Sustainability practices in tourism supply chain with confirmatory factor analysis pp. 302-327

Deepak Eldho Babu and Arshinder Kaur

Volume 11, issue 2, 2020

Validation of customers' perceived e-service quality determinants: a confirmatory factor analysis approach pp. 97-118

Narender Singh Bhati

Effect of staff appearance on customer satisfaction and revisit intention pp. 119-136

Byoungho Lee and Jinkyung Choi

Assessing after-sales services quality: integrated SERVQUAL and fuzzy Kano's model pp. 137-166

Seyedehfatemeh Golrizgashti, Amir Razavi Hejaz and Kimia Farshianabbasi

Identification, ranking and clustering of electronic banking services based on customer satisfaction: case study in bank industry pp. 167-190

Javid Jouzdani, Hadi Shirouyehzad, Niloufar Maaroufi and Ali Javaheri

Volume 11, issue 1, 2020

Use of Taguchi method for optimisation of process parameters of option pricing model pp. 1-20

Amir Ahmad Dar and N. Anuradha

The forefront of mobile shopping: an emerging economy's perspective pp. 21-47

Chi-Yang Hng, Pik-Yin Foo, Ai-Fen Lim and Radha Krishnan Nair

The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysia pp. 48-70

Shimiao Li

Exploring service quality combining Kano model and importance-performance analysis - customer satisfaction of luxury housing service management pp. 71-95

Tai-Hsi Wu, Shao-Jen Weng, Ruei-Bin Pan, Seung-Hwan Kim, Don Gotcher and Yao-Te Tsai