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International Journal of Services, Economics and Management

2007 - 2025

From Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().

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Volume 14, issue 4, 2023

Student's intention to purchase online air tickets of two developing nations: an extended concept of planned behaviour model pp. 363-375 Downloads
Hitesh Jhanji
Factors influencing the adoption of mobile app during the COVID-19 pandemic pp. 376-395 Downloads
Tag Lee and Amy Wong
Application of the theory of planned behaviour to predict Indian consumers' intention to purchase organic food pp. 396-413 Downloads
Avani Raval and Diljeetkaur Makhija
Multi-level configuration of sustainability drivers of the municipal service supply chain with uncertainty pp. 414-434 Downloads
Hadi Balouei Jamkhaneh, Ahamad Ghorbanpour and Reza Shahin
Antecedents of product innovation and the role of product organisational units in the life insurance industry: a case study of LIC of India pp. 435-451 Downloads
Furquan Uddin
Formation, development and use of human capital: aspects of personnel security in a military conflict pp. 452-466 Downloads
Zoryana Ravlinko, Vitaliy Shliakhetko, Uliana Motorniuk, Nina Petrukha and René Pawera

Volume 14, issue 3, 2023

Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services pp. 249-269 Downloads
Kalender Özcan Atılgan and Özge Koç
Service quality determiners in higher education: the student's perspective pp. 270-300 Downloads
Mehmet Pekkaya, Öznur Pulat and İlknur Zeydan
Harsh realities of migrant workers during COVID-19 epoch: an investigation from the backward remote districts in India pp. 301-320 Downloads
Tarak Nath Sahu, Sudarshan Maity and Nabanita Sen
A novel hybrid approach for rice plant disease detection based on stacked autoencoder and convolutional neural network model pp. 321-344 Downloads
Manoj Agrawal and Shweta Agrawal
Impact of sensitivity index on tourism-economic growth relationships pp. 345-361 Downloads
Veli Yilanci, Maxwell Kongkuah and Seyi Akadiri

Volume 14, issue 2, 2023

Factors influencing online transport drivers' job satisfaction in Indonesia pp. 133-154 Downloads
Keni Keni, Nicholas Wilson, Chee Wei Loon, Boo Mei Chin and Lim Thean Pheng
Skilled immigrants' job search: the role of self-efficacy, future orientation, and work involvement pp. 155-174 Downloads
Satvir Singh, Prajya R. Vidyarthi, Laura Guerrero and Fernando Parra
Understanding the conceptualisation and strategies of service recovery processes in service organisations pp. 175-197 Downloads
Sohail Anwar
Strategic resource management in private, public, and mixed-owned organisations in cities: the power of strategic urban networks pp. 198-223 Downloads
Donizete Beck, José Storopoli, Júlio Carneiro da Cunha and Eran Vigoda-Gadot
Industry 4.0 and its impact on supply chain management: an overview pp. 224-248 Downloads
Manorama Maharana and Remya Lathabhavan

Volume 14, issue 1, 2023

Factors affecting customers' satisfaction in e-commerce marketplace during COVID-19 pandemic: developing market context pp. 1-19 Downloads
Md Samim Al-Azad and Mohammad Harun-or-Rashid
Customer satisfaction, behavioural and pay more intentions: a study on Indian Dhabas (roadside full-service restaurants) pp. 20-41 Downloads
Pankaj Kumar, Pardeep K. Ahlawat, Parveen Kumar and Jitender Kumar
Influence of personalisation and hedonic motivation on repurchase intention: the mediating role of customer experience and loyalty pp. 42-57 Downloads
Ghasem Bakhshandeh, Sajad Sharifi and Sayed Mohammad Rezaei
Examining the trends in citizen satisfaction towards e-government services in United Arab Emirates: a structural equation modelling approach pp. 58-77 Downloads
Tareq Alblooshi, Moer Azli, Mohd Faiz Hilmi, Anas Abudaqa and Gouher Ahmed
Contributory role of innovative capabilities in Malaysian small and medium enterprises performance pp. 78-107 Downloads
R. Ganesh and A. Haslinda
Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP pp. 108-132 Downloads
Amir Mohammad Fakoor Saghih and Bahare Sabzevari Bidokhti

Volume 13, issue 4, 2022

Two-wheeler service sector: a billion dollar industry in India pp. 313-337 Downloads
Virupaxi Bagodi and Varsha Bagodi
Collaborative behaviours and social dilemmas during the coronavirus pandemic: does gender matter in the context of Moroccan firms? pp. 338-357 Downloads
Slimane Ed-Dafali, Miloudi Kobiyh, Amina Omrane and Nahid Bikhzazen
Barter scheme in supply chain of traditional wet market during COVID-19 pandemic pp. 358-377 Downloads
Sutanto Sutanto, Jamal Wiwoho, Intan Novela Qurrotul Aini and Alexander Yonathan Christy
Risks and profitability of microfinance institutions during crisis: empirical insights from an emerging market pp. 378-409 Downloads
King Carl Tornam Duho
How service design can improve the patient experience pp. 410-449 Downloads
Sofia Rego, Leandro Pereira, à lvaro Dias, Rui Gonçalves and Renato Lopes da Costa

Volume 13, issue 3, 2022

The importance of openness to the external environment for the development of entrepreneurial university pp. 203-224 Downloads
Sawsen Sidrat and Younes Boujelbene
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness pp. 225-242 Downloads
Eugene Cheng-Xi Aw, Stephanie Hui-Wen Chuah, Mohamad Fazli Sabri and Han-Xi Chong
Impact of COVID-19 on the migrant worker livelihood: study in the Jalpaiguri Region, India pp. 243-258 Downloads
Nirmal Chandra Roy
Total, direct and indirect employment effects of a hypothetical manufacturing 'shutdown': evidence from the main EU economies pp. 259-281 Downloads
Claudio Di Berardino, Stefano D'Angelo and Gianni Onesti
Forecasting and modelling for the inbound tourism demand volatility pp. 282-312 Downloads
Yuruixian Zhang, Wei Chong Choo, Yuhanis Abdul Aziz, Choy Leong Yee and Jen Sim Ho

Volume 13, issue 2, 2022

Locus of control and investment decision: an investor's perspective pp. 93-107 Downloads
Som Nath Paul, Amar Kumar Mishra and Rajesh Kumar Upadhyay
Determinant effects on attitude formation and revisit intention among mainland Chinese tourists: the case of Malaysia pp. 108-130 Downloads
Norzalita Abd Aziz, Fei Long and Alireza Habibi
Impact and future of artificial intelligence pp. 131-151 Downloads
Renato Lopes Da Costa, João Diamantino, Leandro Pereira, à lvaro Dias, Rui Gonçalves and Natália Teixeira
Food and beverage industry in a pandemic context pp. 152-181 Downloads
Leandro Pereira, Margarida Couto, Renato Lopes Da Costa, à lvaro Dias, Rui Gonçalves and Rui Vinhas Da Silva
Asymmetric nexus between energy prices, precious metal prices and stock market prices in the Indian context: evidence from a nonlinear ARDL model approach pp. 182-201 Downloads
Suresh Kumar, Gurcharan Singh and Ankit Kumar

Volume 13, issue 1, 2022

Financial literacy education and high school students - overview, analysis, suggestions and implications pp. 1-16 Downloads
Chen Tian and Chunhui Wang
Antecedents of job satisfaction and organisational commitment - PLS-SEM approach pp. 17-38 Downloads
Mai Ngoc Khuong, Tran Phuong Mai and Nguyen Thi Minh Phuong
To develop an index measuring financial awareness amongst the rural women beneficiaries of a microfinance institution pp. 39-56 Downloads
Vinita Rai and Monica Shrivastava
Employee satisfaction in the sales department of the automobile industry in Beijing, China: an approach with Herzberg's two-factor theory pp. 57-77 Downloads
R. Ganesh and Yang Liu
Improving internal management capabilities to increase supply chain resilience and financial performance - a dynamic capabilities perspective pp. 78-91 Downloads
Zuoming Liu

Volume 12, issue 4, 2021

A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry pp. 317-337 Downloads
Pierre Mostert, Eksteen Theron and Jack Kruger
Interaction among productivity and financial performance of people's credit funds in Vietnam pp. 338-366 Downloads
Van Duong Ha
A cohort study of motivational factors towards fitness training services in Ahmedabad City pp. 367-387 Downloads
Avani Raval and Swati Saxena
Determinants of consumers' frequency of eating out: implication for the restaurant business in India pp. 388-403 Downloads
Waseem Khan, Saghir Ahmad Ansari and Mohd Imran Siddiquei
The impact of macroeconomic policies on Tunisian current account, an ARDL approach pp. 404-425 Downloads
Hager Farhoud and Lotfi Taleb

Volume 12, issue 3, 2021

A study on the relationships between psychological contract and personal aspects among teachers in higher education institutions in India pp. 211-227 Downloads
Remya Lathabhavan, Aishwarya Sajimon and Jeffrey Daniel
The leading edge of NFC mobile wallet adoption: an empirical analysis from an emerging economy's perspective pp. 228-253 Downloads
Hui-Ling Hor, Wei-Lun Wong, Sau-Kit Ho, Junn-Hann Tan, Su-Xian Teo and Pik-Yin Foo
Predictors determining the intention to use hotel branded mobile app among Malaysia's millennials: the mediating effect of perceived personalisation pp. 254-271 Downloads
Vivien Mei-Yin Lim, Rajat Subhra Chatterjee and Pik-Yin Foo
Resource planning system for organisations - a soft computing approach pp. 272-293 Downloads
Erfan Zarafshan, Sina Gholami, Reza Sheikh and Shib Sankar Sana
Modelling the factors affecting global economy during COVID-19 using ISM approach pp. 294-316 Downloads
Meenu Shant Priya, Vineet Jain, Sajal Kabiraj and Samant Shant Priya

Volume 12, issue 2, 2021

Relationship marketing tactics, customer entitlement, and customer behavioural responses pp. 109-128 Downloads
Thi Bich Hanh Tran and Anh Dung Vu
Exploratory study on the professional situation of hotel directors pp. 129-148 Downloads
à lvaro Dias, Raúl R. Ferreira and Fernando M. Garrido
Examining the intentions to use crowdfunding platform - an extended technology acceptance model pp. 149-163 Downloads
Hasnan Baber
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons: the moderating role of pleasure-arousal-dominance emotional state model pp. 164-184 Downloads
Nidhi Kampani and Deepika Jhamb
Corporate social responsibility practices and their impact on sustainable development in Saudi Arabia pp. 185-209 Downloads
Mahmoud Touny, Khaled Alsaeed Qamar and Mahmoud M. Hussein Alayis

Volume 12, issue 1, 2021

Knowledge and relationship of consultants as key in management consulting industry: the case of Portugal consulting sector pp. 1-20 Downloads
Renato Lopes Da Costa, Leandro Pereira, à lvaro Dias, José Santos and Rui Gonçalves
The lost money: study of India's inward foreign remittances and its related factors - a panel data approach pp. 21-40 Downloads
Muskan Kaur, Kanchan Sehrawat and Madhu Vij
A comparative study of the leadership skills of the millennial male and millennial female managerial leaders in the Indian service sector pp. 41-59 Downloads
Pooja and Pranab Kumar
Quality in the supermarket sector in Peru pp. 60-92 Downloads
Jorge Benzaquen De Las Casas, Angie à lvarez, à talo Falcón, Úrsula Velarde and Víctor Burga
Economic growth-financial development-poverty nexus in emerging markets pp. 93-108 Downloads
Kunofiwa Tsaurai
Page updated 2025-10-14