International Journal of Services, Economics and Management

2007 - 2025

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Volume 4, issue 4, 2012

Service quality, image and loyalty towards Malaysian hotels pp. 267-281

Tat-Huei Cham and Yalini Easvaralingam

Determinants of student satisfaction in higher education: an empirical study in Dubai pp. 282-297

Sanjai K. Parahoo and Rana M. Tamim

A study of impact of search engine optimisation to internet marketing strategy pp. 298-316

Achmad Nizar Hidayanto, Moch. Sidhki Adha, Meganingrum Arista Jiwanggi and Tisha Melia

Two main cognitive gaps by using TRIZ and tools in service system design pp. 317-330

Jui-Chin Jiang, Paul Sun and Yuan-Ju Chou

An exploratory study of service productivity index for service industry evaluation pp. 331-343

Nur Indrianti

Primary TQM practices and their effects on engineering performance in a Malaysian semiconductor firm pp. 344-365

Poh Kiat Ng and Kian Siong Jee

Volume 4, issue 3, 2012

Strategic planning of service supply chain using dynamic SAP-LAP model: a case study of a leading gas organisation in India pp. 169-185

Fauzia Siddiqui, Abid Haleem and Chitra Sharma

Integrating TQM and HRM to achieve a higher knowledge sharing in Malaysian service firms: an SEM approach pp. 186-208

Keng-Boon Ooi, Veeri Arumugam, Voon-Hsien Lee and Janet Lew-Sian Wooi

The determinants of customer loyalty in Malaysian mobile telecommunication services: a structural analysis pp. 209-235

Lai-Ying Leong, Teck-Soon Hew, Keng-Boon Ooi and Binshan Lin

Determining factors affecting broadband services adoption: an empirical analysis of Malaysian consumers pp. 236-251

Jia-Jia Sim, Foong-Min Kong, Voon-Hsien Lee, Garry Wei-Han Tan and Aik-Chuan Teo

Weighted directed graph: a Petri net-based method of extraction of closed weighted directed Euler trail pp. 252-264

Sunita Kumawat

Volume 4, issue 2, 2012

Temp workers: why be loyal? pp. 93-103

Isabelle Galois, Juliet F. Poujol and Pascal Paillé

Organising infrastructure networks - two descriptive case studies on value creation pp. 104-121

Maila Herrala, Pekka Belt, Harri Haapasalo and Pekka Pakkala

Spare parts management at automobile service centre using artificial neural network pp. 122-144

Rishu Sharma and Suresh Garg

Relational capital and SME collaborative strategy in the Malaysian service industry pp. 145-166

Alan G. Downe, Siew-Phaik Loke and Murali Sambasivan

Introduction to Opinion note: Quo vadis Malaysian Higher Education? pp. 167-168

Nirwan Idrus

Volume 4, issue 1, 2012

Mobile Interfaced Crops Diagnosis Expert System (MICDES): a case for rural Kenyan farmers pp. 4-26

Daniel Orwa Ochieng, Timothy Mwololo Waema and Jared Okoyo Onsomu

Redesigning the inter-facility network of a parcel distribution company in a developing country pp. 27-42

Omar Ben-Ayed

Engineering analysis and economic evaluation of broadband fixed wireless access in developing country: wireless city in Thailand pp. 43-61

Pichet Ritthisoonthorn, Kazi M. Ahmed and Donyaprueth Krairit

XO integration: voices from the field pp. 62-74

Wanda Eugene, Shaundra Bryant Daily and Elana Langer

A service model for improving healthcare delivery in rural developing communities pp. 75-92

Ronald J. Leach, Todd Shurn, Legand L. Burge, Peter A. Keiller and John Trimble

Volume 3, issue 4, 2011

The benefits of management accounting practices in manufacturing and service firms: a Finnish study pp. 354-375

Adebayo Agbejule and Jonna Huusko

Proactive contracting + Service design = Success! pp. 376-392

Katri Rekola and Helena Haapio

Modelling and discrete-event simulation for ski lifts service operations design pp. 393-410

Fatah Chetouane, Remy Bernier and Abderrahmane Fadil

Using game theory and fuzzy MCDM to choose strategic orientation in uphold of private sector by approach balanced scorecard: Iranian industries pp. 411-426

Meisam Jafari-Eskandari, Ali Reza Aliahmadi and Seyed Gholamreza Jalali-Naini

Co-creation of value for a public service pp. 427-445

Lorna Uden and Marja Naaranoja

Understanding the human factor: the key to information systems implementation in service operations pp. 446-458

Tauno Kekale, Karen Spens and Kongkiti Phusavat

Volume 3, issue 3, 2011

International service delivery and internet-based technologies pp. 251-266

Clara Benevolo and Riccardo Spinelli

Ownership mix of addiction treatment centres in the USA pp. 267-280

Guy David, Margo Lederhandler and Victoria Acevedo-Perez

Does your HRM matter? A focus on difference between managerial and non-managerial employees pp. 281-300

Seonghee Cho, Robert H. Woods and Karl J. Mayer

Service-choice behaviour modelling constructed with multiple decision-making processes pp. 301-322

Takeshi Kurosawa, Ken Nishimatsu, Motoi Iwashita, Akiya Inoue, Moshe E. Ben-Akiva and Denis Bolduc

Healthcare service delivery and customer satisfaction: insight from government hospitals in Fiji pp. 323-335

Gurmeet Singh

Fit as gestalts between global supply chain strategies and service outputs pp. 336-350

Kangkang Yu

Volume 3, issue 2, 2011

Performance measurement in the healthcare supply chain pp. 137-156

Veronique Nabelsi

Competitive excellence in the global supply chain pp. 157-169

Dayr Reis, Leticia Pena and Gail Gillis

Multi-model for planning high-complexity spectrum pp. 170-196

S.R.M. Oliveira, E.W. Cazarini and J.D. De Oliveira

A hybrid algorithm for uncapacitated facility location problems pp. 197-206

T.G. Pradeepmon and Brijesh Paul

Quality service: estimating software reliability for global system for mobile communications (GSM) Funtone pp. 207-217

Aigbokhan Edwin Enaholo, Ago K.M. Quaye, Lawrence I. Oborkhale, Ephrem Eyob, Adeyemi A. Adekoya, Emmanuel Omojokun and Adigun J. Oyeranmi

Socioeconomics in supply chain management: a case study analysis of facility location decisions with GIS pp. 218-231

Coray Davis

The risks and benefits associated with global outsourcing pp. 232-249

Seyed-Mahmoud Aghazadeh

Volume 3, issue 1, 2011

Investigating the link between service quality, value, satisfaction and behavioural intentions in a public sector bank in India pp. 3-20

Rajat Gera

The influence of TQM practices on supply chain collaboration: a proposed model for the service industry pp. 21-35

Nathan Darmawan, Jia Jia Sim, Veeri Arumugam and Kim-Wai Chow

Relationship between service gap and perception for mapping of quality attributes into four service quality factors pp. 36-61

Mal-Kong Sia

The impact of TQM practices on learning organisation and customer orientation: a survey of small service organisations in Malaysia pp. 62-77

Yueh-Sin Ang, Voon-Hsien Lee, Boon-In Tan and Alain Yee-Loong Chong

TQM and service quality: a survey of commercial banking industry in Malaysia pp. 78-91

Wen-Yi Sit, Keng-Boon Ooi, Siew-Phaik Loke and Garry Tan Wei Han

Introducing iterative model into quality management with focus on emerging markets pp. 92-103

Jasna Tusek

Challenges facing higher education as a service industry in a developing country pp. 104-121

Nirwan Idrus

Student perceptions of service quality in the school of accounting: a case analysis of a private university in Malaysia pp. 122-133

Chee-Hoong Lam, Felix Chee-Yew Ng, Peter Sin-Howe Tan and King-Tak Yew

Volume 2, issue 3/4, 2010

A conceptual framework for presenting and promoting human resource knowledge sharing in the supply chain as a social network pp. 227-245

Abbas Afrazeh and Iman Zarinozv

A multi-product lot size in make-to-order supply chain using discrete event simulation and response surface methodology pp. 246-266

Wafik Hachicha, Ahmed Ammeri, Faouzi Masmoudi and Habib Chabchoub

Literature review of covering problem in operations management pp. 267-285

C.N. Vijeyamurthy and R. Panneerselvam

Aggregating performance measures of a multi-echelon supply chain using the analytical network and analytical hierarchy process pp. 286-306

Julie Drzymalski, Nicholas G. Odrey and George R. Wilson

Research on job integration of multi-agent in multimodal transportation with time windows pp. 307-321

Guiwu Xiong and Yong Wang

Selection of partner companies in extended enterprise using fuzzy AHP pp. 322-331

Bobin Cherian Jos and S. Kumanan

Ant colony optimisation based heuristic for one-sided time constraint vehicle routing problem pp. 332-349

M. Saravanan and K.A. Sundararaman

A decision-making framework for the selection of third-party reverse logistics provider pp. 350-370

P. Murugesan and A. Noorul Haq

A DNA-based algorithm for capacitated vehicle routing problem using temperature gradient technique pp. 371-384

B.S.E. Zoraida, Michael Arock, B.S.M. Ronald and R. Ponalagusamy

Analysis of time delays for loss reduction in an automobile components manufacturing organisation using a proactive supply chain risk management model pp. 385-411

D. Elangovan, G. Sundararaj, S.R. Devadasan and P. Karuppuswamy

A meta-heuristic for design of a capacitated production/inventory system pp. 412-432

Cigdem Z. Gurgur

Volume 2, issue 2, 2010

Gender roles and family decision making: a study of Indian automobile purchases pp. 109-120

R.K. Srivastava and Beverlee B. Anderson

Shopping orientation and behavioural patterns of Indian consumers: study of a Tier II city pp. 121-136

Piyali Ghosh, Vibhuti Tripathi, Smit Saini and Swati Agrawal

The development and validity of new service development scale: using a balanced scorecard approach pp. 137-147

Guoping Wu, Guofeng Gai and Ying Wang

Financial crisis, IMF and bank efficiency: empirical evidence from the ASEAN-4 countries pp. 148-179

Fadzlan Sufian

An analysis on the behavioural traits of salaried class investors in Tamil Nadu pp. 180-196

R. Kasilingam and G. Jayabal

Identifying the factor structure of customer satisfaction by modified importance-performance analysis pp. 197-210

Chi-Fan Lin

Supply chain management in health sector in Thailand: a case study pp. 211-224

Duangpun Kritchanchai and Rawee Suwandechochai

Volume 2, issue 1, 2010

An e-services reference model to streamline the Global Village Grid pp. 1-29

Seyyed Mohsen Hashemi and Mohammadreza Razzazi

Factors that mitigate employee job stress in the service industry pp. 30-45

Amarjit Gill, Nahum Biger and Smita Bhutani

IT project risk assessment methods: a literature review pp. 46-58

Shan Liu and Jinlong Zhang

Knowledge management in businesses using service-oriented architecture – a practical implementation of Topic Maps using a case study of Amazon pp. 59-79

Meghana Rao and Tugrul U. Daim

The effect of e-service quality on customers' satisfaction in banks operating in Jordan: an empirical investigation of customers' perspectives pp. 80-108

Mohammed T. Nuseir, Mamoun Akroush, Bushra K. Mahadin and Abdullah Q. Bataineh