International Journal of Services, Economics and Management

2007 - 2025

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Volume 6, issue 3, 2014

Online decision support system for finished lamb production pp. 209-221

Wyn Morris and Nishikant Mishra

Management consulting: measuring performance and the use of success fees pp. 222-247

Bärbel Fleischer, Dodo Zu Knyphausen-Aufseß and Lars Schweizer

A disruption analysis of mobile communication services using business ecosystem concept pp. 248-262

Thanh Van Do, Hanne Kristine Hallingby, Loc H. Khuong and Natalia Kryvinska

The relationship between income level and medical tourism service quality expectations pp. 263-281

Jose F. Moreno and Michael Guiry

Volume 6, issue 2, 2014

Why travellers share information online: a model of trust, innovativeness and loyalty in Generation Y travellers pp. 115-131

Anupama Sukhu and Anil Bilgihan

Employees' perception of empowerment: a comparative study among different sectors of banks pp. 132-145

Elizabeth George and K.A. Zakkariya

A comparison of academia and industry perceptions of an ideal hospitality management programme pp. 146-162

Chandan Kumar Banerjee and Kaushik Mandal

Enhancing customer experience in Canadian hotels pp. 163-180

Chandana Jayawardena and Anupama Sukhu

Using practice theory to analyse value propositions and value facilitation in self-reliance training pp. 181-192

Benjamin P.W. Ellway

Exhibitors and visitors' motivations at destination trade shows pp. 193-208

Shobha Menon and Manoj Edward

Volume 6, issue 1, 2014

Evaluation of HIV health services in Lagos State: an empirical study pp. 1-13

Waliu Apena, Rajeev K. Bali, Jackie Binnersley, Raouf N.G. Naguib, Michael O. Odetayo and Vikraman Baskaran

Textual meta-analysis of maintenance management's knowledge assets pp. 14-37

Fazel Ansari, Patrick Uhr and Madjid Fathi

Causality between the pillars of development and economic growth: a panel VAR application pp. 38-62

Rudra P. Pradhan and John H. Hall

Service supply chain management: generalised and applied framework perspective pp. 63-96

Zhixiang Chen

Outpatient service quality and doctor-patient relationship: a study in Chinese public hospital pp. 97-111

Guimin Duan, Lan Qiu, Weiping Yu and Hao Hu

Volume 5, issue 3, 2013

On the demand for nursing labour in hospital pharmacies pp. 179-202

Sean M. Murphy, Daniel L. Friesner and Robert Rosenman

The antecedents of re-purchase intentions: the service quality perspective pp. 203-221

Anthony Perrone and Ho Yin Wong

Understanding satisfying service encounters in retail banking - a dyadic perspective pp. 222-255

Nathalie Kania and Thorsten Gruber

Applying Kansei Engineering, the Kano model and QFD to services pp. 256-274

Markus Hartono, Tan Kay Chuan and John Brian Peacock

Volume 5, issue 1/2, 2013

Are service-based business models of the video game industry blueprints for the music industry? pp. 5-20

Florian Waldner, Martin Zsifkovits and Kurt Heidenberger

SOA investment decision-making using real options analysis pp. 21-40

Lukas Auer

The role of e-commerce in B2B markets of goods and services pp. 41-71

Polina Fauska, Natalia Kryvinska and Christine Strauss

Consideration of aspects affecting the evolvement of collaborative e-business in service organisations pp. 72-92

Oksana Urikova, Iryna Ivanochko, Natalia Kryvinska, Christine Strauss and Peter Zinterhof

A service oriented framework for designing buyer supplier relations pp. 93-111

Werner Wetzlinger, Jörg Schweiger, Gerold Wagner and Christian Neumann

Multi-channel management: an exploratory study of current practices pp. 112-124

Lea M. Wakolbinger and Christian Stummer

Service innovation capabilities: what are they? pp. 125-153

Lidia Gryszkiewicz, Eleni Giannopoulou and Pierre-Jean Barlatier

A process model to guide the integration of business processes and services within and across organisations pp. 154-177

Dietmar Nedbal

Volume 4, issue 4, 2012

Service quality, image and loyalty towards Malaysian hotels pp. 267-281

Tat-Huei Cham and Yalini Easvaralingam

Determinants of student satisfaction in higher education: an empirical study in Dubai pp. 282-297

Sanjai K. Parahoo and Rana M. Tamim

A study of impact of search engine optimisation to internet marketing strategy pp. 298-316

Achmad Nizar Hidayanto, Moch. Sidhki Adha, Meganingrum Arista Jiwanggi and Tisha Melia

Two main cognitive gaps by using TRIZ and tools in service system design pp. 317-330

Jui-Chin Jiang, Paul Sun and Yuan-Ju Chou

An exploratory study of service productivity index for service industry evaluation pp. 331-343

Nur Indrianti

Primary TQM practices and their effects on engineering performance in a Malaysian semiconductor firm pp. 344-365

Poh Kiat Ng and Kian Siong Jee

Volume 4, issue 3, 2012

Strategic planning of service supply chain using dynamic SAP-LAP model: a case study of a leading gas organisation in India pp. 169-185

Fauzia Siddiqui, Abid Haleem and Chitra Sharma

Integrating TQM and HRM to achieve a higher knowledge sharing in Malaysian service firms: an SEM approach pp. 186-208

Keng-Boon Ooi, Veeri Arumugam, Voon-Hsien Lee and Janet Lew-Sian Wooi

The determinants of customer loyalty in Malaysian mobile telecommunication services: a structural analysis pp. 209-235

Lai-Ying Leong, Teck-Soon Hew, Keng-Boon Ooi and Binshan Lin

Determining factors affecting broadband services adoption: an empirical analysis of Malaysian consumers pp. 236-251

Jia-Jia Sim, Foong-Min Kong, Voon-Hsien Lee, Garry Wei-Han Tan and Aik-Chuan Teo

Weighted directed graph: a Petri net-based method of extraction of closed weighted directed Euler trail pp. 252-264

Sunita Kumawat

Volume 4, issue 2, 2012

Temp workers: why be loyal? pp. 93-103

Isabelle Galois, Juliet F. Poujol and Pascal Paillé

Organising infrastructure networks - two descriptive case studies on value creation pp. 104-121

Maila Herrala, Pekka Belt, Harri Haapasalo and Pekka Pakkala

Spare parts management at automobile service centre using artificial neural network pp. 122-144

Rishu Sharma and Suresh Garg

Relational capital and SME collaborative strategy in the Malaysian service industry pp. 145-166

Alan G. Downe, Siew-Phaik Loke and Murali Sambasivan

Introduction to Opinion note: Quo vadis Malaysian Higher Education? pp. 167-168

Nirwan Idrus

Volume 4, issue 1, 2012

Mobile Interfaced Crops Diagnosis Expert System (MICDES): a case for rural Kenyan farmers pp. 4-26

Daniel Orwa Ochieng, Timothy Mwololo Waema and Jared Okoyo Onsomu

Redesigning the inter-facility network of a parcel distribution company in a developing country pp. 27-42

Omar Ben-Ayed

Engineering analysis and economic evaluation of broadband fixed wireless access in developing country: wireless city in Thailand pp. 43-61

Pichet Ritthisoonthorn, Kazi M. Ahmed and Donyaprueth Krairit

XO integration: voices from the field pp. 62-74

Wanda Eugene, Shaundra Bryant Daily and Elana Langer

A service model for improving healthcare delivery in rural developing communities pp. 75-92

Ronald J. Leach, Todd Shurn, Legand L. Burge, Peter A. Keiller and John Trimble

Volume 3, issue 4, 2011

The benefits of management accounting practices in manufacturing and service firms: a Finnish study pp. 354-375

Adebayo Agbejule and Jonna Huusko

Proactive contracting + Service design = Success! pp. 376-392

Katri Rekola and Helena Haapio

Modelling and discrete-event simulation for ski lifts service operations design pp. 393-410

Fatah Chetouane, Remy Bernier and Abderrahmane Fadil

Using game theory and fuzzy MCDM to choose strategic orientation in uphold of private sector by approach balanced scorecard: Iranian industries pp. 411-426

Meisam Jafari-Eskandari, Ali Reza Aliahmadi and Seyed Gholamreza Jalali-Naini

Co-creation of value for a public service pp. 427-445

Lorna Uden and Marja Naaranoja

Understanding the human factor: the key to information systems implementation in service operations pp. 446-458

Tauno Kekale, Karen Spens and Kongkiti Phusavat

Volume 3, issue 3, 2011

International service delivery and internet-based technologies pp. 251-266

Clara Benevolo and Riccardo Spinelli

Ownership mix of addiction treatment centres in the USA pp. 267-280

Guy David, Margo Lederhandler and Victoria Acevedo-Perez

Does your HRM matter? A focus on difference between managerial and non-managerial employees pp. 281-300

Seonghee Cho, Robert H. Woods and Karl J. Mayer

Service-choice behaviour modelling constructed with multiple decision-making processes pp. 301-322

Takeshi Kurosawa, Ken Nishimatsu, Motoi Iwashita, Akiya Inoue, Moshe E. Ben-Akiva and Denis Bolduc

Healthcare service delivery and customer satisfaction: insight from government hospitals in Fiji pp. 323-335

Gurmeet Singh

Fit as gestalts between global supply chain strategies and service outputs pp. 336-350

Kangkang Yu

Volume 3, issue 2, 2011

Performance measurement in the healthcare supply chain pp. 137-156

Veronique Nabelsi

Competitive excellence in the global supply chain pp. 157-169

Dayr Reis, Leticia Pena and Gail Gillis

Multi-model for planning high-complexity spectrum pp. 170-196

S.R.M. Oliveira, E.W. Cazarini and J.D. De Oliveira

A hybrid algorithm for uncapacitated facility location problems pp. 197-206

T.G. Pradeepmon and Brijesh Paul

Quality service: estimating software reliability for global system for mobile communications (GSM) Funtone pp. 207-217

Aigbokhan Edwin Enaholo, Ago K.M. Quaye, Lawrence I. Oborkhale, Ephrem Eyob, Adeyemi A. Adekoya, Emmanuel Omojokun and Adigun J. Oyeranmi

Socioeconomics in supply chain management: a case study analysis of facility location decisions with GIS pp. 218-231

Coray Davis

The risks and benefits associated with global outsourcing pp. 232-249

Seyed-Mahmoud Aghazadeh

Volume 3, issue 1, 2011

Investigating the link between service quality, value, satisfaction and behavioural intentions in a public sector bank in India pp. 3-20

Rajat Gera

The influence of TQM practices on supply chain collaboration: a proposed model for the service industry pp. 21-35

Nathan Darmawan, Jia Jia Sim, Veeri Arumugam and Kim-Wai Chow

Relationship between service gap and perception for mapping of quality attributes into four service quality factors pp. 36-61

Mal-Kong Sia

The impact of TQM practices on learning organisation and customer orientation: a survey of small service organisations in Malaysia pp. 62-77

Yueh-Sin Ang, Voon-Hsien Lee, Boon-In Tan and Alain Yee-Loong Chong

TQM and service quality: a survey of commercial banking industry in Malaysia pp. 78-91

Wen-Yi Sit, Keng-Boon Ooi, Siew-Phaik Loke and Garry Tan Wei Han

Introducing iterative model into quality management with focus on emerging markets pp. 92-103

Jasna Tusek

Challenges facing higher education as a service industry in a developing country pp. 104-121

Nirwan Idrus

Student perceptions of service quality in the school of accounting: a case analysis of a private university in Malaysia pp. 122-133

Chee-Hoong Lam, Felix Chee-Yew Ng, Peter Sin-Howe Tan and King-Tak Yew