International Journal of Services, Economics and Management

2007 - 2025

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Volume 2, issue 3/4, 2010

A conceptual framework for presenting and promoting human resource knowledge sharing in the supply chain as a social network pp. 227-245

Abbas Afrazeh and Iman Zarinozv

A multi-product lot size in make-to-order supply chain using discrete event simulation and response surface methodology pp. 246-266

Wafik Hachicha, Ahmed Ammeri, Faouzi Masmoudi and Habib Chabchoub

Literature review of covering problem in operations management pp. 267-285

C.N. Vijeyamurthy and R. Panneerselvam

Aggregating performance measures of a multi-echelon supply chain using the analytical network and analytical hierarchy process pp. 286-306

Julie Drzymalski, Nicholas G. Odrey and George R. Wilson

Research on job integration of multi-agent in multimodal transportation with time windows pp. 307-321

Guiwu Xiong and Yong Wang

Selection of partner companies in extended enterprise using fuzzy AHP pp. 322-331

Bobin Cherian Jos and S. Kumanan

Ant colony optimisation based heuristic for one-sided time constraint vehicle routing problem pp. 332-349

M. Saravanan and K.A. Sundararaman

A decision-making framework for the selection of third-party reverse logistics provider pp. 350-370

P. Murugesan and A. Noorul Haq

A DNA-based algorithm for capacitated vehicle routing problem using temperature gradient technique pp. 371-384

B.S.E. Zoraida, Michael Arock, B.S.M. Ronald and R. Ponalagusamy

Analysis of time delays for loss reduction in an automobile components manufacturing organisation using a proactive supply chain risk management model pp. 385-411

D. Elangovan, G. Sundararaj, S.R. Devadasan and P. Karuppuswamy

A meta-heuristic for design of a capacitated production/inventory system pp. 412-432

Cigdem Z. Gurgur

Volume 2, issue 2, 2010

Gender roles and family decision making: a study of Indian automobile purchases pp. 109-120

R.K. Srivastava and Beverlee B. Anderson

Shopping orientation and behavioural patterns of Indian consumers: study of a Tier II city pp. 121-136

Piyali Ghosh, Vibhuti Tripathi, Smit Saini and Swati Agrawal

The development and validity of new service development scale: using a balanced scorecard approach pp. 137-147

Guoping Wu, Guofeng Gai and Ying Wang

Financial crisis, IMF and bank efficiency: empirical evidence from the ASEAN-4 countries pp. 148-179

Fadzlan Sufian

An analysis on the behavioural traits of salaried class investors in Tamil Nadu pp. 180-196

R. Kasilingam and G. Jayabal

Identifying the factor structure of customer satisfaction by modified importance-performance analysis pp. 197-210

Chi-Fan Lin

Supply chain management in health sector in Thailand: a case study pp. 211-224

Duangpun Kritchanchai and Rawee Suwandechochai

Volume 2, issue 1, 2010

An e-services reference model to streamline the Global Village Grid pp. 1-29

Seyyed Mohsen Hashemi and Mohammadreza Razzazi

Factors that mitigate employee job stress in the service industry pp. 30-45

Amarjit Gill, Nahum Biger and Smita Bhutani

IT project risk assessment methods: a literature review pp. 46-58

Shan Liu and Jinlong Zhang

Knowledge management in businesses using service-oriented architecture – a practical implementation of Topic Maps using a case study of Amazon pp. 59-79

Meghana Rao and Tugrul U. Daim

The effect of e-service quality on customers' satisfaction in banks operating in Jordan: an empirical investigation of customers' perspectives pp. 80-108

Mohammed T. Nuseir, Mamoun Akroush, Bushra K. Mahadin and Abdullah Q. Bataineh

Volume 1, issue 4, 2009

Supply chain design of an electronic industry using lean principles pp. 315-339

Om Pal Singh

Governance and performance evaluation of the Portuguese seaports in the European context pp. 340-357

Rc Marques and Manuel Luz Carvalho

Water and sanitation for all? Rural versus urban provision pp. 358-370

Susanna Wolf

The service net facility integration appraisal pp. 371-392

Rinaldo C. Michelini and Roberto P. Razzoli

Consulting success and contingent fees as important elements on the way to a theory of management consulting pp. 393-413

Lars Schweizer, Dodo zu Knyphausen-Aufsess and Martin Rajes

The impact of inventory turnover ratio on companies' stock performance in the retail industry pp. 414-426

Seyed-Mahmoud Aghazadeh

Marketing to the bottom of the pyramid: opportunities in emerging markets pp. 427-446

Maktoba Omar and Robert L. Williams Jr.

Volume 1, issue 3, 2009

Does service quality implementation mediate the relationship between technical service quality and performance: an empirical examination of banks in Jordan pp. 209-232

Mamoun Akroush

The impact of customer education on customer participation, functional service quality and trust in restaurant services pp. 233-249

Cheng-Yue Yin and Xue Yang

Agent's quest for reputation and referrals from past and present customers as the agent's source of business pp. 250-266

Goitom Tesfom and Dawit Zerom

Research on configuration and innovation of service supply chain: a case study pp. 267-283

Hua Song and Kangkang Yu

Hiring candidates through references pp. 284-300

Rajib Lochan Dhar and Manju Bhagat

Formal and relational incentives in BPO relationship management pp. 301-313

Li Shuangyan, Wan Difang and Shi Yarong

Volume 1, issue 2, 2008

One-stop service in government: best practice reports from the Chinese front line pp. 99-116

Jing-Hua Li and Ying Shen

Do service sector trends stimulate entrepreneurship? A socio-economic labour market perspective pp. 117-134

Dieter Bogenhold and Uwe Fachinger

Contribution of producer services to productivity in manufacturing: some empirical evidence from P.R. China pp. 135-149

Zhibiao Liu, Mingchao Yu and Jing Jiang

A study on quality of information gathered by principal in IT service outsourcing pp. 150-162

Deng Lin, Yuanqiang Xia and Hongxing Cheng

Sourcing decisions in the finance sector: current state and focus on economies of scale and knowledge management pp. 163-182

Stefan Koch

The characteristics and evolution of services sector: evidence from P.R. China pp. 183-195

Shunzhong Liu and Guoping Wu

Perceived service quality and patronage behaviour in the auto-repair industry pp. 196-207

Andreas Andronikidis, Victoria Bellou and Chris Vasiliadis

Volume 1, issue 1, 2007

Analysis and evaluation of tourism e-commerce websites in China pp. 6-23

Yaobin Lu, Zhaohua Deng and Bin Wang

Governing Science, Technology and Innovation: lessons from policy formulation and regulation in Denmark pp. 24-35

Jens S. Jensen

The study on audit pricing: new evidence from China pp. 36-54

Jihong Liu

Is Vincent Ostrom's Democratic Administration and New Public Management at odds in East Africa's Public Administration? pp. 55-70

Eric E. Otenyo

College Student Loans institution in China: achievement, defect and sustainable development pp. 71-87

Huang Wei

Integration of DEA with input-output table for national economy efficiency analysis pp. 88-97

Bing Jiang, Shaowei Liu and Qian Wang