Knowledge Management at Banking Industry: A Review of the Literature and Further Guidelines

Nasser Fathi Easa
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Nasser Fathi Easa: Beirut Arab University, Beirut, Lebanon

International Journal of Customer Relationship Marketing and Management (IJCRMM), 2019, vol. 10, issue 2, 21-34

Abstract: The present research reviews the literature had been done on knowledge management (KM) in the banking industry in different countries and provides further guidelines to ensure successful implementation of KM in banks. The findings indicated that the application of KM in banks started at the World Bank in 1996 and was followed by banks in several developed countries then spread out to different places in developing counties. The majority of banks in Western developed countries such as the UK and USA, Canada and Germany, are both human- and technology-oriented in terms of managing knowledge. The majority of KM studies in developing counties were exploratory using quantitative data to investigate to what extent these banks were aware of the importance of KM and how they practiced KM. Additionally, little research had been done to link KM in banks to different topics such as innovation, customer relation management and risk management. Finally, literature provided considerable conclusion to enhance effective KM implementations in banks.

Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jcrmm0:v:10:y:2019:i:2:p:21-34

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