The Factors Driving Continuance Online Shopping in Saudi Arabia: Regional and Behavioral Differences Among Women

Talal Al-Maghrabi and Charles Dennis
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Talal Al-Maghrabi: Brunel University, UK
Charles Dennis: Brunel University, UK

International Journal of Customer Relationship Marketing and Management (IJCRMM), 2010, vol. 1, issue 2, 11-34

Abstract: This study proposes a revised technology acceptance model that integrates expectation confirmation theory to measure regional differences with regard to continuance online shopping intentions in Saudi Arabia. Perceived usefulness, enjoyment, and subjective norms are determinants of online shopping continuance in Saudi Arabia. Women in the eastern, western, and central region groups are equivalent. The structural weights are also largely equivalent, but the regression path from perceived usefulness to enjoyment is not invariant between female shoppers in the eastern and western regions or in the eastern and central regions. This research moves beyond online shopping intentions and includes factors affecting online shopping continuance. The research model explains 60% of the intention to continue shopping online. Furthermore, this research suggests that online strategies cannot ignore the influence of either direct or indirect regional differences on continuance intentions; the model can be generalized across Saudi Arabia.

Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jcrmm0:v:1:y:2010:i:2:p:11-34

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