Workplace Perceptions and Workplace Incivility in Egypt: The Mediating Role of Organizational Cynicism

Mamdouh Zaky Ewis
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Mamdouh Zaky Ewis: Helwan University, Cairo, Egypt

International Journal of Customer Relationship Marketing and Management (IJCRMM), 2014, vol. 5, issue 4, 58-82

Abstract: Using a sample of two hundred and ninety two administrative employees from five universities in Egypt completed the survey, the survey response rate was 58.4%, this study examined whether organizational cynicism mediated the effects of workplace perceptions represented in distributive, procedural, interactional justice (DJ, PJ and IJ), perceived organizational support (POS), and Perceived of Psychological Contract Breach (PPCB) on workplace incivility. DJ, PJ, IJ and POS were found to significantly and negatively influence both organization cynicism and workplace incivility. PPCB was found to significantly and positively influence both organization cynicism and workplace incivility. Results from Structural Equation Modeling (SEM) also showed that organizational cynicism partially mediates the relationship among DJ, PJ, IJ, POS, and PPCB and workplace incivility. Implications for research and practice of our findings are discussed.

Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jcrmm0:v:5:y:2014:i:4:p:58-82

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