Investigating the Relationship between Educational Quality and Students' Satisfaction: A Post Graduate Student Perspective

Sally Kamel Ali Omran
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Sally Kamel Ali Omran: Department of Business Administration, Cairo University, Giza, Egypt

International Journal of Customer Relationship Marketing and Management (IJCRMM), 2015, vol. 6, issue 1, 61-79

Abstract: This research aims at investigating the relationship between higher educational quality and students' satisfaction who are studying in the professional programs (MBA, DBA, and Diploma) offered by Faculty of Commerce, Cairo University. The research depends on stratified random sample of 235 students. The response rate is 83.9% and data is analyzed by different statistical methods. The research ends with the following results: (a) there is positive, strong, and significant relationship between higher educational quality and students' satisfaction level; (b) there is positive, strong and significant relationship between functional quality, technical quality, college image and the overall higher educational quality; (c) there is positive, strong, and significant relationship between functional quality, technical quality, college image and students' satisfaction level; (d) technical quality is the strongest determinant of the educational quality followed by college image and finally functional quality. Finally, the research ends with some suggested points for future research.

Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jcrmm0:v:6:y:2015:i:1:p:61-79

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