Sustainable Improvement for United Arab Emirates' SMEs: A Proposed Approach

Abdel Moneim Mohammed Baheeg Ahmed, Muhieddine Z. Ramadan and Hisham Al Saghbini
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Abdel Moneim Mohammed Baheeg Ahmed: Abu Dhabi School of Management, Abu Dhabi, UAE
Muhieddine Z. Ramadan: Abu Dhabi School of Management, Abu Dhabi, UAE
Hisham Al Saghbini: Abu Dhabi School of Management, Abu Dhabi, UAE

International Journal of Customer Relationship Marketing and Management (IJCRMM), 2015, vol. 6, issue 3, 25-32

Abstract: The effective implementation of the six sigma strategy within UAE manufacturing/service industries, in particular small to medium sized enterprises (SMEs) is poor. SMEs cite high costs and complexity of implementation as being the major limiting factors as to its widespread use. This paper aims to propose an approach to implement Six Sigma for SMEs and describe how these companies could apply this cost-effective approach to eradicate critical total quality (CTQ) issues, improving efficiency, and contribute to the bottom line. The approach is also valuable for quality professionals, service and manufacturing specialists in a wide range of industries.

Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jcrmm0:v:6:y:2015:i:3:p:25-32

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