Towards a Conceptual Framework for Investigating Information Systems Success: The Case of Egyptian Banks

Safaa Hussein
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Safaa Hussein: Department of Business Administration, University of Alexandria, Alexandria, Egypt and University of Bradford, Bradford, UK

International Journal of Customer Relationship Marketing and Management (IJCRMM), 2017, vol. 8, issue 3, 31-53

Abstract: Information Systems are widely used in the banking sector, as banks are information intensive. The investment in ISs by banking organizations will continue to increase for two reasons; everyone is using some kind of information systems in their day-to-day activities. Banking organizations cannot afford to be left behind technologically, since many customers are using these systems to manage their money, accounts and savings information. As the field of IS grows, the BIS literature did not mature to meet the needs of practice. One particular area that is in need for further exploration is the evaluation of IS currently in the banking sector. This paper develops a conceptual framework to examine the success of IS in the Egyptian BI. This adds value to the body of knowledge by investigating Information Systems Success. Depending on this investigation, researchers and scholars in the field of Information Systems can have a clear view to set their attitudes towards suitable future research studies which in turn contributes to the related accumulated knowledge in the field.

Date: 2017
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