Business Intelligence System Design and its Consequences for Knowledge Sharing, Collaboration, and Decision-Making: An Exploratory Study

Lapo Mola, Cecilia Rossignoli, Andrea Carugati and Antonio Giangreco
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Lapo Mola: SKEMA Business School, LSMRC, Lille Nord de France, France
Cecilia Rossignoli: Università degli Studi di Verona, Verona, Italy
Andrea Carugati: School of Business and Social Sciences, Aarhus University, Aarhus, Denmark & IESEG School of Management (LEM - CNRS UMR 9221), Lille, France

International Journal of Technology and Human Interaction (IJTHI), 2015, vol. 11, issue 4, 1-25

Abstract: This exploratory study analyses the effects of the technical and organisational characteristics of business intelligence systems (BIS) on knowledge sharing, collaboration, and decision-making processes. The authors conducted a two-phase multi-method investigation. First, we surveyed 30 enterprises using BIS on a regular basis; then, we engaged in an in-depth case study with one of the respondent companies. Our results show that, on average, the technical and organisational characteristics of the BIS are positively associated with an increase in knowledge sharing, leading to an improvement in internal collaboration that subsequently brings improvement in the quality of decision-making. This case study adds that the way the BIS is designed and appropriated in organisations is important in obtaining such results is. A BIS being designed so that it can be appropriated by the general employee base is key in obtaining the desired organizational impacts. This suggests some requirements for BIS design that we will discuss in terms of theoretical and managerial implications.

Date: 2015
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