Improving Performance and Flexibility at Jeppesen: The World's Leading Aviation-Information Company

Elena Katok (), William Tarantino and Ralph Tiedeman
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William Tarantino: Center for Army Analysis, Fort Belvoir, Virginia 22060
Ralph Tiedeman: Jeppesen Sanderson, Inc., 55 Inverness Drive East, Engelwood, Colorado 80112

Interfaces, 2001, vol. 31, issue 1, 7-29

Abstract: Jeppesen Sanderson, Inc. maintains, manufactures, and distributes flight manuals containing safety information for over 300,000 pilots and 400 airlines worldwide. Its service deteriorated when a growing line of over 100,000 aviation charts overwhelmed its production system. We developed optimization-based decision support tools that improved production planning. Concurrently, we developed a method for evaluating investments in production technology. Our work reduced lateness and improved production processes, which led to a decrease in customer complaints, a reduction in costs of nearly 10 percent, an increase in profit of 24 percent, and the creation of a new OR group. Today, OR-based decision support systems are spreading to all areas of the company.

Keywords: INFORMATION SYSTEMS—DECISION SUPPORT SYSTEMS; PRODUCTION/SCHEDULING—APPROXIMATIONS/HEURISTIC; PROGRAMMING—LINEAR (search for similar items in EconPapers)
Date: 2001
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Citations: View citations in EconPapers (2)

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