Memory-Based Feedback Controls to Support Groupware Coordination

Alex Bordetsky () and Gloria Mark ()
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Alex Bordetsky: Information Systems, Naval Postgraduate School, Monterey, California 93943
Gloria Mark: Department of Information and Computer Science, University of California, Irvine, Irvine, California 92717

Information Systems Research, 2000, vol. 11, issue 4, 366-385

Abstract: In this paper we first present an empirical study of groupware use illustrating problems that users faced with restricted feedback about others' activities. Awareness can aid users in learning interdependencies, and in forming conventions to regulate system use and information-sharing. As a solution to providing awareness, we integrate the framework of organizational memory with intelligent agent technology to provide a coordination mechanism that enables the structuring of awareness events and gives information about the users' feedback control. In the proposed model, feedback control relationships are captured into a multilayered model of organizational memory and transferred to users by agents-facilitators. The approach is based on a system dynamics approach to organizational learning.

Keywords: groupware; awareness; conventions; feedback control; coordination; intelligent agents; case-based reasoning; organizational memory; collaborative technology (search for similar items in EconPapers)
Date: 2000
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Citations: View citations in EconPapers (3)

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