Providing Decisional Guidance for Multicriteria Decision Making in Groups

Moez Limayem () and Gerardine DeSanctis ()
Additional contact information
Moez Limayem: Information Systems Department, City University of Hong Kong, Hong Kong
Gerardine DeSanctis: The Fuqua School of Business, Duke University, Box 90120, Durham, North Carolina 27708–0120

Information Systems Research, 2000, vol. 11, issue 4, 386-401

Abstract: Intelligent user interfaces, particularly in interactive group settings, can be based on system explanations that guide model building, application, and interpretation. Here we extend Silver's (1990, 1991) conceptualization of decisional guidance and the theory of breakpoints in group interaction to operationalize feedback and feedforward for a complex multicriteria modeling system operating within a group decision support system context. We outline a design approach for providing decisional guidance in GDSS and then test the feasibility of the design in a preliminary laboratory experiment. Findings show how decisional guidance that provides system explanations at breakpoints in group interaction can improve MCDM GDSS usability. Our findings support Dhaliwal and Benbasat's (1996) conjecture that system explanations can improve decisional outcomes due to improvement in user understanding of decision models. Further research on intelligent agents, particularly in interactive group settings, can build on the concepts of decisional guidance outlined in this paper.

Keywords: decision support; group decision support; multicriteria decision making; user interface; intelligent systems (search for similar items in EconPapers)
Date: 2000
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (16)

Downloads: (external link)
http://dx.doi.org/10.1287/isre.11.4.386.11874 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:inm:orisre:v:11:y:2000:i:4:p:386-401

Access Statistics for this article

More articles in Information Systems Research from INFORMS Contact information at EDIRC.
Bibliographic data for series maintained by Chris Asher ().