Toward New Metrics for Net-Enhanced Organizations

Detmar W. Straub (), Donna L. Hoffman (), Bruce W. Weber () and Charles Steinfield ()
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Detmar W. Straub: Georgia State University, Robinson College of Business, Computer Information Systems Department and Electronic Commerce Institute, Atlanta, Georgia 30302-4015
Donna L. Hoffman: Vanderbilt University, 2201 West End Avenue, Nashville, Tennessee 37235
Bruce W. Weber: Baruch College, City University of New York, Computer Information Systems Department, Box E-0435, Room 11-244, 55 LEX Building, 1 Bernard Baruch Way, New York, New York 10010
Charles Steinfield: Michigan State University, Department of Telecommunication, Room 436, Communication Arts Building, East Lansing, Michigan 48824-1212

Information Systems Research, 2002, vol. 13, issue 3, 227-238

Abstract: Metrics are sine qua non for solid research, and scientific metrics have now been advanced with new approaches in the arena of Net-enablement (NE), otherwise known as e-commerce. Questions that likely require additional attention include: (1) Where/what is the real value in substituting information for physical processes?, (2) which NE systems effectively support end-to-end fulfillment?, and (3) when should a Net-enabled organization share information? With respect to extant studies in Net-enhancement, the field has been advanced in three methodological dimensions. Multiple methods have been used to validate measures. Approaches to metrics using archival/secondary data have also been initiated. Finally, strong external validity has been established through large scale data gathering.

Keywords: Metrics; Measurement; Research constructs; E-commerce; Net-enablement; Net-enhancement; Frameworks (search for similar items in EconPapers)
Date: 2002
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Citations: View citations in EconPapers (8)

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