When Subordinates Become IT Contractors: Persistent Managerial Expectations in IT Outsourcing

Violet T. Ho (), Soon Ang () and Detmar Straub ()
Additional contact information
Violet T. Ho: Nanyang Business School, Nanyang Technological University, Nanyang Avenue 639798, Singapore
Soon Ang: Nanyang Business School, Nanyang Technological University, Nanyang Avenue 639798, Singapore
Detmar Straub: Computer Information Systems Department, J. Mack Robinson College of Business, Georgia State University, Atlanta, Georgia 30302-4015

Information Systems Research, 2003, vol. 14, issue 1, 66-86

Abstract: This paper investigates the persistence of managerial expectations in an IT outsourcing context where the traditional relationship between supervisor and subordinate changes to one of client-manager and contractor. A mixed-method approach was used, in which a qualitative methodology preceded a large-scale quantitative survey. Data were collected from 147 survivors of a government IT organization which had undergone IT outsourcing in the previous year. Findings show that role overload, the presence of strong ties between manager and contractor, and the lack of prior outsourcing experience increased the persistence of managerial expectations. In turn, persistence of expectations had a distinct influence on managerial perceptions of contractor performance.

Keywords: IT outsourcing; persistent expectations; role overload; strength of ties; contractor performance; contract workers; changing employment status (search for similar items in EconPapers)
Date: 2003
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (8)

Downloads: (external link)
http://dx.doi.org/10.1287/isre.14.1.66.14764 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:inm:orisre:v:14:y:2003:i:1:p:66-86

Access Statistics for this article

More articles in Information Systems Research from INFORMS Contact information at EDIRC.
Bibliographic data for series maintained by Chris Asher ().