Toward an Integration of Agent- and Activity-Centric Approaches in Organizational Process Modeling: Incorporating Incentive Mechanisms

T. S. Raghu (), B. Jayaraman () and H. R. Rao ()
Additional contact information
T. S. Raghu: Department of Information Systems, W. P. Carey School of Business, Arizona State University, P.O. Box 874606, Tempe, Arizona 85287
B. Jayaraman: Department of Computer Science and Engineering, State University of New York at Buffalo, Buffalo, New York 14260
H. R. Rao: 325 Jacobs Hall, Management Science and Systems Department, State University of New York at Buffalo, Buffalo, New York 14260

Information Systems Research, 2004, vol. 15, issue 4, 316-335

Abstract: This paper presents an approach to organizational modeling that combines both agent-centric and activity-centric approaches. Activity-centric approaches to process modeling capture the mechanistic components of a process (including aspects of workflow, decision, and information), but agent-centric approaches capture specific aspects of the human component. In this paper, we explore an integrative viewpoint in which the transactional aspects of agent-centric concerns—for example, economic incentives for agents to perform—are integrated with decision and informational aspects of a process. To illustrate issues in this approach, we focus on modeling incentive mechanisms in a specific sales process and present results from an extensive simulation experiment. Our results highlight the importance of considering the effects of incentives when decision and informational aspects of a process undergo changes.

Keywords: organizational processes; activity-centric modeling; agent-centric modeling; simulation; incentive mechanisms; workflow; information structure (search for similar items in EconPapers)
Date: 2004
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://dx.doi.org/10.1287/isre.1040.0031 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:inm:orisre:v:15:y:2004:i:4:p:316-335

Access Statistics for this article

More articles in Information Systems Research from INFORMS Contact information at EDIRC.
Bibliographic data for series maintained by Chris Asher ().