A Role Theory Perspective on End-User Development

Dennis F. Galletta and R. L. Heckman
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Dennis F. Galletta: Joseph M. Katz Graduate School of Business, University of Pittsburgh, Pittsburgh, Pennsylvania 15260
R. L. Heckman: Joseph M. Katz Graduate School of Business, University of Pittsburgh, Pittsburgh, Pennsylvania 15260

Information Systems Research, 1990, vol. 1, issue 2, 168-187

Abstract: Recent advances in computer technology have been accompanied by significant changes in the roles of both users and developers. One well-known example is end-user development, which here provides a context for the application of role theory to IS issues. A framework is proposed for classifying IS roles in a way that can be used for role behavior analysis. The framework takes the form of a matrix, with activities relating to the construction and use of information systems on one axis, and activities relating to generic organizational levels on the other. Role theory permits analysis of organizational phenomena from either a structural or a process-oriented perspective. Propositions from both perspectives are presented which can be used to direct empirical studies.

Keywords: developers; end-user computing; end-user development; role theory; users (search for similar items in EconPapers)
Date: 1990
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