Research Note ---Knowledge Exploration and Exploitation: The Impacts of Psychological Climate and Knowledge Management System Access

Alexandra Durcikova (), Kelly J. Fadel (), Brian S. Butler () and Dennis F. Galletta ()
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Alexandra Durcikova: Department of Management Information Systems, Eller College of Management, University of Arizona, Tucson, Arizona 85721
Kelly J. Fadel: Department of Management Information Systems, Jon M. Huntsman School of Business, Utah State University, Logan, Utah 84322
Brian S. Butler: Katz Graduate School of Business, University of Pittsburgh, Pittsburgh, Pennsylvania 15260
Dennis F. Galletta: Katz Graduate School of Business, University of Pittsburgh, Pittsburgh, Pennsylvania 15260

Information Systems Research, 2011, vol. 22, issue 4, 855-866

Abstract: Firms need to balance efficiency gains obtained through exploiting existing knowledge assets with long-term competitive viability achieved through exploring new knowledge resources. Because the use of knowledge management systems (KMSs) continues to expand, understanding how these systems affect exploration and exploitation practices at the individual level is important to advance both knowledge management theory and practice. This study reports the results of a multi-industry survey investigating how psychological climate and KMS access influence solution reuse (exploitation) and solution innovation (exploration) in the context of technical support work. Our results show that KMS access does not directly determine solution innovation or solution reuse. Instead, KMS access strengthens the positive relationship between a climate for innovation and solution innovation and reverses the positive relationship between a climate for autonomy and solution innovation. The implications for knowledge management research and practice are discussed.

Keywords: knowledge management systems; exploration; exploitation; psychological climate; technical support (search for similar items in EconPapers)
Date: 2011
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Citations: View citations in EconPapers (8)

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