Research Note —Role of Social Media in Social Change: An Analysis of Collective Sense Making During the 2011 Egypt Revolution

Onook Oh (), Chanyoung Eom () and H. R. Rao ()
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Onook Oh: Information Systems Program, Business School, University of Colorado Denver, Denver, Colorado 80202
Chanyoung Eom: Department of Finance, Hanyang University Business School, Seoul, South Korea 133-791
H. R. Rao: Management Science and Systems Department, State University of New York at Buffalo, Buffalo, New York 14260

Information Systems Research, 2015, vol. 26, issue 1, 210-223

Abstract: This study explores the role of social media in social change by analyzing Twitter data collected during the 2011 Egypt Revolution. Particular attention is paid to the notion of collective sense making, which is considered a critical aspect for the emergence of collective action for social change. We suggest that collective sense making through social media can be conceptualized as human-machine collaborative information processing that involves an interplay of signs, Twitter grammar, humans, and social technologies. We focus on the occurrences of hashtags among a high volume of tweets to study the collective sense-making phenomena of milling and keynoting. A quantitative Markov switching analysis is performed to understand how the hashtag frequencies vary over time, suggesting structural changes that depict the two phenomena. We further explore different hashtags through a qualitative content analysis and find that, although many hashtags were used as symbolic anchors to funnel online users’ attention to the Egypt Revolution, other hashtags were used as part of tweet sentences to share changing situational information. We suggest that hashtags functioned as a means to collect information and maintain situational awareness during the unstable political situation of the Egypt Revolution.

Keywords: social media; social change; 2011 Egypt Revolution; Twitter; hashtag; sociomateriality; collective sense making; human-machine collaborative information process (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (17)

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