The Impact of an Augmented-Reality Game on Local Businesses: A Study of Pokémon Go on Restaurants

Vandith Pamuru (), Warut Khern-am-nuai () and Karthik Kannan ()
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Vandith Pamuru: Indian School of Business, 500111 Hyderabad, India
Warut Khern-am-nuai: Indian School of Business, 500111 Hyderabad, India
Karthik Kannan: Indian School of Business, 500111 Hyderabad, India

Information Systems Research, 2021, vol. 32, issue 3, 950-966

Abstract: Pokémon Go, a mobile game that utilizes augmented reality (AR) technology, garnered tremendous public interest upon release with an average of 20 million active daily users. The game combines geospatial elements with gamification practices to incentivize user movement in the physical world. In this study, we examine the potential externalities that such incentives may have on associated businesses. Particularly, we study the impact of Pokémon Go on local restaurants by using online reviews as a proxy for consumer engagement and perception. We treat the release of Pokémon Go as a natural experiment and study the postrelease impact on associated restaurants. We find that restaurants associated with Pokémon Go do indeed enjoy a higher level of consumer engagement and more positive consumer perception. In addition, we find that the characteristics of a restaurant moderate these effects significantly. To the best of our knowledge, our study is the first to examine the economic implications of augmented-reality applications. Therefore, our research lays the foundation for future studies to examine how augmented-reality applications affect consumer economic behavior. Our study also provides insights for business owners and policymakers regarding the potential value of being associated with AR-based applications.

Keywords: Pokemon Go; augmented reality; hedonic utility; natural experiment; economics of IS (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (5)

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