Trial-Period Technostress: A Conceptual Definition and Mixed-Methods Investigation

Christian Maier (), Sven Laumer (), Jason Bennett Thatcher (), Jakob Wirth () and Tim Weitzel ()
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Christian Maier: Information Systems and Services, University of Bamberg, 96049 Bamberg, Germany
Sven Laumer: Information Systems, Friedrich-Alexander-Universität Erlangen-Nürnberg, 90429 Nürnberg, Germany
Jason Bennett Thatcher: Fox School of Business, Temple University, Philadelphia, Pennsylvania 19122
Jakob Wirth: Information Systems and Services, University of Bamberg, 96049 Bamberg, Germany
Tim Weitzel: Information Systems and Services, University of Bamberg, 96049 Bamberg, Germany

Information Systems Research, 2022, vol. 33, issue 2, 489-514

Abstract: This study employs a mixed-methods approach to examine how trial use of an IT can induce stress that leads individuals to reject the IT. In our qualitative study (Study 1), we identify eight technostress creators encountered during trial use of a specific IT. Then, in our quantitative study (Study 2), we show that these trial-period technostress creators reduce user satisfaction and increase intention to reject. Also, we demonstrate that motivation to learn and personal innovativeness in IT, two individual differences, moderate the influence of trial-period technostress creators on the intention to reject. Our mixed-methods study contributes to technostress research by identifying the specific technostress creators that influence the user during trial periods and by articulating the nature of this influence. By doing so, we illustrate how the interplay of the context- and domain-specific individual differences influence the relationship between technostress creators and the intention to reject. We extend adoption research by connecting technostress creators to rejection of IT in the trial period of IT use.

Keywords: technostress; IT adoption; trial period; rejection; individual differences; motivation to learn; personal innovativeness with IT; user satisfaction; mixed-methods (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:inm:orisre:v:33:y:2022:i:2:p:489-514

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