The Path to Hedonic Information System Use Addiction: A Process Model in the Context of Social Networking Sites

Isaac Vaghefi (), Bogdan Negoita () and Liette Lapointe ()
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Isaac Vaghefi: Zicklin School of Business, Baruch College, City University of New York, New York, New York 10010
Bogdan Negoita: HEC Montréal, Montréal, Québec H3T 2A7, Canada
Liette Lapointe: Desautels Faculty of Management, McGill University, Montréal, Québec H3A 1G5, Canada

Information Systems Research, 2023, vol. 34, issue 1, 85-110

Abstract: This study answers the call for a longitudinal view of addiction to hedonic information systems (IS) use by proposing a process model of its development, in the context of social networking site use. Through inductive and iterative analyses of primary data collected via interviews and surveys, and secondary data in the form of narrative accounts, we explain the process of addiction development via three phases associated with nominal, compulsive, and addicted use. In each phase, combinations of salient individual needs, affordances, technology features, IS use behaviors, and control mechanism outcomes (successful or unsuccessful) influence an individual’s trajectory toward hedonic IS use addiction. Drawing on cybernetic theory, we explain the role of users’ control mechanisms. We show how deficiencies related to the sensing, comparing, or regulating act, in conjunction with salient affordances, influence the development of addiction. The findings extend variance-based research on IS use addiction. They carry implications for research, users, technology providers, and policy makers in relation to hedonic IS use addiction.

Keywords: hedonic IS use; addiction; process model; affordances; dark side of use; cybernetics; social networking sites; qualitative methodology (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:inm:orisre:v:34:y:2023:i:1:p:85-110

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